About this role
• Pick up phone call, record call information, define customer enquiry and provide solutions. Solve product related technical issues and complaints from customers effectively then close case. If not, assign call to related modalities and tracing.
• Check public mailbox daily, handle customer enquiry and process quality control.
• Support business in quotation issue, leads dispatching and tracing. SFDC data maintenance and updating.
• Regular dashboard collection and publish.
• Technical support FAQ updating, share and learn in group. Frequently communicate with modalities to update product technical problems.
• Master’ s degree or above in Biology or biochemistry, prefer molecular biology, cellular biology related research background.
• Minimum 2 years of technical or hands-on experience in biomedical engineering, medical physicists, bioprocess development or life sciences field.
• Preference will be given to those with above 2 years’ experience in protein purification, cell culture and experiences with using Cytiva’s product.
• Quick learner, clear thinker with excellent communication expression ability.
• Good team worker, self-thinking and problem solver.
• Great patience, responsibility and professional dedication.
• Great listening, speaking and writing ability in Mandarin and English. Skilled in computer and office software. Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.