About this role
Salary Range $18.92-$24.12
Job Posting End Date - Applications will no longer be accepted starting 08-12-2026
Job Summary Job Description
Serving as the primary point of contact for City of Orlando residents, the Customer Service Representative provides prompt, professional, and courteous support regarding Solid Waste services. This fast-paced role involves managing high-volume calls and emails, resolving service issues, maintaining accurate records, and delivering administrative support to division management. Exceptional communication and problem-solving skills, proficiency in City software and Microsoft Office, and a strong commitment to high-quality public service and policy compliance.
Minimum Qualifications: High School Diploma/G.E.D. Certificate and two (2) years of clerical experience; or an equivalent combination of education, training, and experience. Typing speed of 25 WPM or higher required.
Important: To be eligible to proceed forward in the application process, applicants must meet the minimum qualifications listed in the position description. Please ensure your application provides details of all relevant experience related to the position. If you have questions or need clarification concerning the position or application process, please contact Human Resources at jobs@orlando.gov or 407.246.2062.
If this posting indicates a degree is required, the following experience will apply in lieu of any degree as follows:
• Two (2) years of direct experience for an associate degree; • Four (4) years of direct experience for a bachelor's degree; • Six (6) years of direct experience for a master's degree; or • Nine (9) years of direct experience for a doctoral degree.