About this role
We are looking for candidates for Hostess position in our İstinye Park Fashion Boutique.
Job Purpose: The CHANEL Boutique Hostess will serve as a “CHANEL Ambassador” by displaying a welcoming and friendly attitude to all clients entering the store.
Key Responsibilities:
• Identify, greet and welcome all clients entering the boutique with a warm, genuine, and friendly smile • Able to direct all clients in the boutique accordingly as well as guarantee that each client will have an exceptional experience • Act as a host/hostess for clients with a clear imperative to offer superior service to clients to enhance their visit • Ask for the customer name, the purpose of the visit, and write down a small description identifying the customers’ needs • Act as the liaison between the customer and the boutique team: knowing and keeping a record of daily customer appointments, daily boutique roster, etc. • Coordinate traffic flow during high volume times: in charge of the queue management system • Clearly, confidently and articulately communicate with clients on a daily basis • Foster the development of clients’ emotional connection to CHANEL • Knowledgeable of all CHANEL products and company policies, including after-sales, credit notes, exchange and customer service • Remain up-to-date on all CHANEL collections
Qualifications:
• Bachelor Degree • Minimum 2 years of retail experience in customer service • Strong interpersonal and communication skills • Team player • Well-groomed, with a pleasant and dynamic personality • Excellent customer service and client-centric mindset • Ability to manage multiple tasks in a fast-paced environment • Fluent English and French is a plus • Able to withstand retail working hours and work on weekends and public holidays