About this role
What you will do Customer Service:
• Champion and deliver Pro Hockey Life’s Customer Experience Model across the entire Store Team
• Meet Staff Training Saturation targets related to Product Knowledge and Fit Etiquette
• Achieve Net Promotor individual store targets.
• Ensure Staff Onboarding is delivered to the company’s expectation.
• Become an Ambassador of Canadian Tire’s Triangle Rewards Program
• Provide continuous feedback and coaching to Store Teams using Store Force Reporting
• Daily Huddles, and formal performance evaluation programs.
Store Operations:
• Flawles