About this role
Main Purpose of Job: To manage the Operations resources and work processes cost-effectively and efficiently to ensure contractual obligations to customers are met, and to continually monitor and improve all department’s profitability, security and performance. Key Skills and Attributes
• People Management experience essential • Must communicate clearly and fluently possessing strong interpersonal skills. • Must be capable of building strong and constructive relationships. • Should possess excellent analytical capabilities and have strong IT capabilities. • Experienced within a Union Environment. • Proven experience in Customer Relationship Management
Key Tasks
• Manage and monitor the departmental budgets in conjunction with the Branch Manager, including headcount. • Work with Branch Manager to improve the efficiency and effectiveness of the department and manage change where necessary, optimizing resources to meet operational needs. • Focus on continuous improvement and productivity • Liaising with customers to ensure the company’s customer care policy is maintained. • Set & monitor team and individual objectives. • Contribute to the recruitment, training and development of employees, ensuring needs are recognized and met. • Manage and enhance performance of team members, ensuring a clear focus on SOP’s and Security procedures. • Contribute to the implementation of the Company’s Health & Safety policy. • Promote and maintain an effective and harmonious working environment. • Authorize department’s timesheets and leave applications • Provide accurate & timely management information regarding the department’s performance, ensuring the systems are updated and maintained. • Communicate with employees to give and receive information by Branch meetings and/or staff briefings.