About this role
THIS IS A NON-CIVIL SERVICE POSITION Salary Range: $67,687.00 - $117,791.00 Annually
Hiring Salary Range: $67,687.00 - $92,739.00 Annually
Get to Know Us Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or are interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits
Job Summary Some of Baltimore's toughest challenges can't be solved by a single agency. The Multiagency Inspection Task Force (MAITF) already brings together Housing, Public Safety, Public Works, and other partners to work alongside each other, making it well-positioned to coordinate responses to the City's most complex, cross-system issues. The Innovation Team is partnering with MAITF leadership to build on insights from our recent One City pilot, helping prepare the Task Force to take on this coordinated work. We're looking for an Implementation Manager to serve as our team's point person on this effort - someone who can move comfortably between strategy and execution, and who can build trust with partners across multiple agencies.
Essential Functions
• Serve as the Innovation Team's liaison to MAITF leadership, maintaining a strong, responsive working relationship with agency partners across Housing, Public Safety, Public Works, and others. • Help develop and roll out a One City-informed Standard Operating Procedure (SOP) for the Task Force, translating pilot insights into practical, repeatable processes. • Facilitate workshops with MAITF leadership and frontline staff to align on process, surface friction points, and build shared ownership of new ways of working. • Coordinate additional Innovation Team support, including developing technical infrastructure (dashboards, tracking tools, data systems) that improves transparency, alignment, and accountability across participating agencies. • Manage the day-to-day implementation timeline, keeping workstreams on track and flagging risks or blockers to Innovation Team and MAITF leadership early. • Document progress and outcomes in a form useful both for internal learning and for reporting to city leadership and funders.
Minimum Qualifications Experience: Prior experience with Baltimore City government or familiarity with municipal inspection, housing, or public safety systems. Experience designing or implementing SOPs, protocols, or process documentation. Background in project management, public policy, urban planning, or a related field.
OR
Equivalency Notes: Have an equivalent combination of education and experience.
Knowledge, Skills, and Abilities
• 3–5 years of experience using data to inform operational decisions or service improvement • Familiarity with, or strong interest in, data and technical tools that support transparency and accountability (e.g., shared trackers, lightweight dashboards); you don't need to be an engineer, but you should be comfortable partnering with technical staff to scope what's needed. • Experience applying data to civic, policy, or equity-focused challenges preferred • Experience managing multi-stakeholder projects, ideally across government, nonprofit, or civic settings. • Comfort operating without a fully defined playbook - you can bring structure to ambiguous, cross-agency work. • Strong facilitation skills; you're able to run a workshop that keeps a room of busy agency staff engaged and moving toward decisions. • Excellent written and verbal communication, with the judgment to tailor tone and detail for different audiences (frontline staff, department leadership, funders). • A process-oriented mindset - you enjoy turning a good pilot idea into a durable SOP that will outlast any one person's involvement. • A collaborative style that builds credibility quickly with partners who may be skeptical of "innovation" work.
This role sits within Baltimore's Mayor's Office Innovation Team, a Bloomberg Philanthropies-funded civic innovation office. The Implementation Manager will work closely with Innovation Team leadership and MAITF leadership, and will coordinate with other team members supporting related pilots
Additional Information
Background Check Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint screening, and must be successfully completed.
Probation All persons, including current City employees, selected for this position must complete a 6-MONTH mandatory probation.
Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression, or any other characteristic protected by federal, state, or local laws. Applicants requiring accommodation during the hiring process should contact the Department of Human Resources directly. Requests for accommodation should not be attached to the application.
BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER