About this role
• Oversee the flow of guests within the club by managing the reservations system and host team • Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings. • Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed • Oversee day to day operations including: staff assignments, side-work supervision, inventory management and closing procedures including cash handling and POS reporting. • Conduct pre-shift meetings to inform staff about daily specials, VIP guests and reservations for that day • Act as a sommelier by using wine and cocktail knowledge to make informed wine and beverage pairing recommendations • Inspect dining and serving areas to ensure cleanliness and proper setup • Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service • Work with Concierge to ensure all Special Occasion arrangements are delivered with ease (eg. Birthdays, Anniversaries, Honeymoons, etc.) • Order or requisition supplies and equipment for tables and serving stations • Provide efficient service and quality products by maintaining positive customer and client relations through effective communication and prudent financial practices. • Maintain positive client relations and anticipate guest needs and ensure guest service in accordance with Legends standards; investigate food quality and service complaints. • Pro-actively deal with guest queries, advising guests on menus and beverage selections, ensure satisfaction with food and service, and if necessary respond to complaints in an expeditious manner • Responsible for ensuring that all financial (invoices, reporting) and HR/Payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures • Supervise general cleaning tasks using standard products as assigned to adhere to health standards. Maintains a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity and efficiency/effectiveness • Ensure a safe working and guest environment to reduce the risk of injury and accidents • Other duties as assigned