About this role
THE BUSINESS We are Everyday Luxury™. It's what we do and how we do it — together. It's working alongside world-class talent in pursuit of world-class results. It's maximizing your potential in a high-performance culture. It's knowing that wherever you are, you belong. It's elevating your world — and the world of those who love and will love Aritzia. It's You. And an endless runway of opportunity.
With a Global Support Campus in Vancouver and additional Support Office hubs in major cities across North America — including Toronto, New York, Los Angeles and Seattle — our workplace network is strategically designed to support our People and serve our Clients a frictionless experience. So, you can do what you do best — with us.
THE TEAM The mission of the Retail Operations Department is to ensure the seamless running of the day-to-day business and initiatives by reducing churn and increasing productivity.
THE OPPORTUNITY Aritzia is growing and our Retail Operations team is growing with it. This is a unique opportunity to be part of the team responsible for the seamless integration of Retail related programs, initiatives, and events in alignment with our growth plans. As the Manager, Retail Operations, you will play a pivotal role in supporting business needs by representing Retail cross-functionally and collaborating with business partners to ensure effective implementation and maintenance of Retail initiatives. With people at the heart of everything we do, you will support your high-potential people to grow rewarding careers at Aritzia – while enjoying one yourself.
THE ROLE As the Manager, Retail Operations, you will lead the team to:
• Work with the appropriate Business Support partners to seamlessly lead the day-to-day function of the department in support of corporate objectives, while enabling progressive career development and an incredible employee experience. • Ensure that the Retail Division’s highest priority programs in the Operations area are realized perfecting on an ongoing basis, inclusive of Business Continuity, Business Opportunity, Retail Process Reference, Supplies & Equipment, and Retail Technology (e.g., point-of-sale systems, payment terminals, traffic counters, in-store devices) programs • Lead the end-to-end project management of select cross-functional initiatives that impact the Retail Division • Manage the seamless execution of Operations-related activities for Retail events, including special events, new product launches, new boutique openings, and divisional events • Integrate new or improved infrastructure into and out of our boutiques through effective change management across systems, processes, tools, and programs • Own the management of all operational services required to keep our boutiques running with excellence – including but not limited to supplies, equipment, packaging, and administration
THE QUALIFICATIONS The Manager, Retail Operations has:
• Proven and best-in-class skills, applicable certifications, education and/or experience • A commitment to learn, apply, champion and enrich Aritzia's Values and Business and People Leadership principles • The skills to collaborate strategically with cross-functional partners in the pursuit of shared business outcomes • The ability to set clear objectives and design a strategy that inspires the team • A dedication to quality and investing in results and new business opportunities that add value
THE COMPENSATION At Aritzia, we provide market-leading compensation packages designed to reward impact through our pay-for-performance philosophy.
The range for roles at this level is $100,000–$300,000 per year. Total compensation may include base, bonus and/or equity depending on the role, which has the potential to be greater than this range.
With comprehensive benefits, aspirational workspaces, and elevated perks and experiences — we provide it all.
THE PERKS Some of the industry-leading benefits you will receive working at Aritzia:
• Product Discount — Maybe you’ve heard of our famous product discount? Or our exclusive private shopping events? You have now. • Baby Leave Program — We provide up to 16 weeks of paid time to support you and your growing family. • A-OK Commissary & Cafe — Everyday Luxury dining, exclusive to Aritzia. Our in-house bistro and cafe is a private oasis where employees can enjoy curated, subsidized Everyday Luxury dining. • The SET — Our in-office fitness studio and gym with state-of-the-art equipment, custom-created classes and optional personal training. Open 7 days a week, it works out well. • Aritzia Virtual Wellness — Because your health, happiness and safety matter, we provide 24/7 resources to support you in your wellbeing goals, whether they’re physical, mental, social or financial. • Aspirational Workplace — Our offices are specially designed to be spaces of creativity, productivity and inspiration. They’re also dog friendly. Woof. • Amenities — Additional amenities include a private parent’s room, shower facilities with elevated complementary conveniences, bike rooms and more. • The Extras — We also offer a multitude of other perks like dry-cleaning, hotel and restaurant discounts, self-care promos and on-site medical care.
ARITZIA
Aritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic.
Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.
We’re committed to making your experience positive and transparent. Please note, our recruiters will only contact you using an @aritzia.com email address. If you receive recruitment-related messages from other domains, please disregard them.