About this role
We are seeking a friendly and customer-focused Customer Service Representative to join our team in Lancaster, United States. As a vital member of our customer service department, you will be responsible for providing exceptional support to our valued customers, addressing their inquiries, and ensuring their satisfaction with our products and services.
Respond to customer inquiries via phone, email, and chat in a timely and professional mannerResolve customer complaints and issues with empathy and efficiencyProcess orders, refunds, and exchanges accuratelyMaintain up-to-date knowledge of products, services, and company policiesCollaborate with other departments to ensure customer satisfactionDocument customer interactions and update customer records in our databaseIdentify and escalate complex issues to appropriate team members or managementProvide feedback to improve customer service processes and proceduresMeet or exceed performance metrics and quality standards Excellent verbal and written communication skillsStrong problem-solving abilities and attention to detailProficiency in customer service software and basic computer skillsAbility to multitask and prioritize in a fast-paced environmentPatient and empathetic approach to customer interactionsStudents Encouraged to applyPrevious customer service experience preferredAbility to remain calm and professional in challenging situationsFlexible schedule, including availability for evenings, weekends, and holidays as needed All your information will be kept confidential according to EEO guidelines.