About this role
Customer Service Representative (CSR) Full-Time | In-Person Port St. Lucie, Florida $20.00 - $26.00 per Hour (Based on Experience) Join a Growing Home Services Team We are assisting one of our partners in a search for their next Customer Service Rep. Our partner is a local Plumbing, HVAC, and Electrical company serving homeowners throughout the Treasure Coast. They are seeking a dependable, organized, and customer-focused Customer Service Representative (CSR) to join their team in Port St. Lucie. This position is the communication hub of their operation and plays a critical role in delivering exceptional customer service while ensuring their field technicians are scheduled and dispatched efficiently. Responsibilities Answer incoming customer calls and provide outstanding customer service Schedule service appointments for plumbing, HVAC, and electrical customers Dispatch technicians to service calls and manage daily schedules Monitor technician progress and maintain communication throughout the day Follow up with technicians regarding service call completion and job status updates Coordinate with customers regarding appointment confirmations and updates Process customer payments and assist with collections on outstanding balances Maintain accurate customer records and service notes in company software Support office operations and assist with administrative tasks as needed Qualifications Previous customer service, dispatching, or call center experience preferred Experience in plumbing, HVAC, electrical, or home service industries is a plus Strong communication and interpersonal skills Excellent organizational and multitasking abilities Ability to remain calm and professional in a fast-paced environment Comfortable handling collections and payment discussions with customers Proficient with computers, scheduling software, and Microsoft Office applications Reliable, punctual, and team-oriented What We Offer Competitive hourly pay: $20.00 - $26.00 per hour , based on experience Full-time, stable employment Supportive team environment Opportunity for growth and advancement Work with a respected local company serving the community Schedule Full-Time In-Person Position Monday through Friday (with occasional overtime as needed) If you are organized, customer-focused, and enjoy being the central point of communication in a busy service business, we'd love to hear from you. Apply today and become an important part of our growing team.