About this role
Job summary
Are you motivated by the opportunity to lead a team that supports individuals to improve their wellbeing, resilience and sustainable employment outcomes?
Work Well is a countywide programme supporting people with health-related barriers to find work, stay in work, or return to employment. It is coordinated by General Practice Alliance (GPA), as the lead provider, in partnership with other VCSE partners. By bringing together healthcare, community support and employment guidance, Work Well offers a joined up service that helps people access the right support at the right time.
GPA are recruiting three full-time Work & Health Coach Team Leads to provide leadership, line management and operational oversight across our coaching team. In this role, you'll guide and support coaches to deliver high-quality, person-centred practice, while also contributing directly to frontline delivery for individuals with more complex needs.
If you're an experienced people leader who thrives on developing others, driving quality and shaping impactful services, this role offers a meaningful opportunity to influence outcomes across Northamptonshire.
** Please note: We are unable to offer visa sponsorship for this role.
Main duties of the job
As a Work & Health Coach Team Lead, you'll oversee the day-to-day delivery of the Work Well coaching service, ensuring high-quality practice, strong performance and positive participant outcomes. You'll provide line management, supervision and wellbeing support to your team, monitor KPIs and service data, and lead quality assurance activities that drive continuous improvement.
Alongside your leadership responsibilities, you'll maintain a small caseload of individuals with more complex health and employment related barriers, ensuring you remain connected to frontline practice.
You'll also build strong relationships with healthcare professionals, employers and VCSE partners, representing Work Well at meetings and supporting collaborative working across the system.
Interview dates: Tuesday 1st, Wednesday 2nd and Thursday 3rd September
About us
GPA is a leading primary care provider and established GP Federation, dedicated to delivering equitable healthcare across our collective of 19 GP practices, serving over 210,000 people. Were at the forefront of healthcare transformation strengthening connections between GPs, patients and communities to create lasting improvements in health and wellbeing.
You'll be joining a friendly, inclusive team culture where collaboration, flexibility and personal growth are genuinely valued. Alongside competitive pay, we offer:
Hybrid working supporting a healthy work-life balancePension scheme with a 14.38% employer contributionGenerous annual leave promoting wellbeing and time away from workEmployee discount schemes including the Blue Light CardWellbeing package Employee Assistance Programme, wellbeing portal and access to the Feeling Good appDiscounted gym membership encouraging an active, healthy lifestyle
Job description Job responsibilities
Lead, manage and support a team of Work & Health Coaches, ensuring effective delivery of service objectives, high-quality practice and positive participant outcomes.
Provide formal line management including regular one-to-one meetings, supervision, wellbeing support, performance management, absence management and development planning.Monitor team performance against programme KPIs, outcomes and contractual requirements, identifying trends, risks and opportunities and implementing improvement plans where required. Analyse service data and management information to support decision-making, performance reporting and continuous improvement across the service. Oversee data quality and compliance, ensuring accurate and timely recording of activity, outcomes and case management information. Lead quality assurance activities including audits, case reviews, peer learning and reflective practice to maintain high standards of delivery. Maintain a reduced caseload of individuals with complex health, wellbeing and employment-related barriers, providing specialist coaching and vocational support where required. Develop and maintain effective relationships with healthcare professionals, employers, VCSE organisations and system partners, strengthening referral pathways and addressing operational challenges. Represent the Work Well service at partnership meetings, stakeholder forums, networking events and promotional activities, acting as an ambassador for the programme. Contribute to the ongoing development of the Work Well programme, supporting innovation, service redesign, quality improvement and achievement of strategic objectives.
Person Specification
Skills and Knowledge Essential
Understanding of the relationship between health, wellbeing and employment. Strong communication, influencing and relationship-building skills, with the ability to lead and motivate a team. Ability to interpret, analyse and present performance data, identifying trends, risks and opportunities and translating findings into meaningful action.
Desirable
Understanding of NHS, Primary Care, VCSE and employment support systems. Knowledge of employment support services, benefits systems and local health and care pathways.
Job Circumstances Essential
Able to travel across Northamptonshire to meet the requirements of the role. Eligible to work in the UK and able to successfully complete required pre-employment checks, including a DBS check.
Qualifications Essential
Relevant qualification, professional development or equivalent structured training in coaching, health and wellbeing, employment support or advice and guidance or a related field. Coaching, counselling or behaviour change qualification, or equivalent experience using recognised coaching approaches.
Desirable
Leadership, supervision or management qualification/training.
Experience Essential
Experience of supporting people with health, wellbeing or other barriers to employment using a person-centred or coaching approach. Significant experience of line managing, supervising and developing staff including dispersed or hybrid teams. Experience of managing team performance against KPIs, targets or service requirements, including using data to identify issues and drive performance and service improvement. Experience of working collaboratively with health, employment and community partners. Experience of using case management systems and maintaining accurate, high-quality records and data.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name General Practice Alliance Ltd
Address 129 Hazeldene Road
Northampton
Northamptonshire
NN2 7PB
United Kingdom
Employer's website http://www.northantsgpalliance.com/ (Opens in a new tab)