About this role
Salary: £? - ? per year
Requirements: Proven experience working in a hands-on 3rd Line Support / Infrastructure Support Engineer role.Strong Windows Server administration experience.Good knowledge of Hyper-V administration.Experience supporting VMware environments.Networking experience with Fortinet and/or Cisco Meraki.Strong Microsoft 365 administration experience.Intune deployment and support experience.Okta administration experience.Experience supporting infrastructure, networking and EUC environments.Strong troubleshooting, analytical and problem-solving skills.Experience handling complex technical escalations from 1st and 2nd Line support teams.Previous experience working within an ITIL support framework.Comfortable working across multiple technical disciplines in a busy support environment.A strong 3rd Line / infrastructure support engineering background.Experience working within Managed Service Providers (MSPs) or delivering infrastructure support through contract assignments.Experience supporting a broad range of infrastructure technologies rather than specialising in a single area.A proactive and collaborative approach to technical support.The ability to work independently on complex issues while collaborating effectively with wider IT teams.A hands-on approach and a willingness to get involved across different areas of the infrastructure and support environment. Responsibilities: Provide 3rd Line technical and infrastructure support across the business.Troubleshoot and resolve complex technical issues escalated from 1st and 2nd Line support.Support ongoing infrastructure and migration projects from a technical support perspective.Assist with Identity & Access Management (IAM) related activities.Support server and platform migrations, including legacy infrastructure and on-premise file servers.Maintain and support Windows Server environments.Support networking infrastructure, including Fortinet and Cisco Meraki technologies.Provide administration and support for Microsoft 365, including Intune rollouts.Administer and support Okta environments.Support infrastructure, networking and end-user computing (EUC) environments.Work closely with internal IT teams to investigate and resolve complex technical incidents and service requests.Provide technical input and support for infrastructure and business projects where required.Operate within an ITIL-based support environment, participating in sprint-based work where required.Document solutions, troubleshooting steps and technical changes appropriately. Technologies: CiscoHyper-VIAMSupportITILMicrosoft 365VMwareWindowsOffice 365CRMSecurity More:
We are offering a 6-month contract for an experienced, hands-on 3rd Line Support Engineer working in a hybrid pattern of 3 days onsite and 2 days remote. We have a busy infrastructure and support team environment where this role provides additional technical support across 3rd Line functions, balancing BAU support with ongoing infrastructure and business projects. This is a genuine mix of troubleshooting and hands-on technical work across infrastructure, networking, servers, Microsoft 365, IAM, and end-user computing. We are working with VIQU IT, and this opportunity includes a referral reward of up to £1,000 for successful referrals, subject to terms.
last updated 32 week of 2026