About this role
Salary: £55,000 - 60,000 per year
Requirements: Strong experience supporting Java applications in production environmentsSolid Linux administration and troubleshooting skillsStrong SQL and database query-writing skillsExperience with automation scripting using Python and/or PowerShellExperience with incident management, ticketing systems, and end-user supportAbility to analyse issues, assess business impact, and communicate effectively with technical and non-technical stakeholdersFamiliarity with Splunk monitoring and operational support activitiesProficiency with Microsoft Office tools for reporting and data analysisDegree in Information Technology, Computer Science, or a related field, or equivalent practical experienceRelevant certifications in Linux, Java, SQL, Python, or PowerShell are advantageous Responsibilities: Support, maintain, and troubleshoot Java-based applications hosted on Linux serversDevelop, enhance, and maintain automation scripts using Python and PowerShellInstall, configure, and deploy software applicationsMonitor system performance and investigate production issuesPerform application deployments, patching, backup, recovery, and disaster recovery activitiesCreate and maintain technical documentationMonitor and analyse system and application logsWork closely with infrastructure teams, including Database, Network, and Storage teams, to resolve incidentsManage incidents through the ticketing system, ensuring timely updates and resolutionEscalate issues to relevant internal teams and third-party vendors when requiredCarry out regular health checks, Splunk monitoring, and operational housekeeping tasksParticipate in an on-call support rotaProvide clear communication and updates to stakeholders and leadership teams Technologies: Incident ManagementSupportJavaLinuxNetworkPowerShellPythonSQLSplunkAIREST More:
We are Pontoon, an employment consultancy committed to improving everyones chance of being part of the workplace. We value people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more, and we create an inclusive environment where talent, skills, and unique experience can thrive. We are hiring an Application Support Engineer for our Operations team to support real-time communication and automation applications running in Java on Linux. This is a 12-month rolling contract role based in Chester, with 3 days in the office essential, and a salary of £55,000 to £60,000. We are also committed to an inclusive and accessible recruitment process and will support reasonable adjustments where needed.
last updated 32 week of 2026