About this role
Salary: £32,500 - 32,500 per year
Requirements: A minimum of three years professional experience in an IT roleExperience working with SSL certification on Windows systemsA good understanding of computer networking and server managementSome PowerShell skillsStrong IT skills and a keen interest in technologyGood organisational and prioritisation skillsExcellent written and verbal English language skillsA team-focused mentality and can-do attitudeAn IT degree, or at a minimum, an HND qualification in IT Responsibilities: Provide technical assistance and high-quality service to customers using our security systemsLiaise directly with customers after introductory trainingRemotely diagnose and resolve technical issuesHandle tickets and provide remote and telephone support to fault-find and resolve problemsCarry out occasional on-site work when requiredBe involved in product testing, customer onboarding, and customer system health checksConfigure, maintain, optimise, and update customers security systemsMaximise uptime and maintain continuity of service Technologies: SupportPowerShellSecurityWindowsNetwork More:
We are NW Security Group Limited, a leading technology company specialising in connected security systems, offering intelligent video surveillance and access control solutions to business customers and public sector organisations across the UK. We are a growing, successful company based in Wirral, Merseyside, and this is a full-time, permanent role working Monday to Friday, 8:30 to 17:00. We offer a salary of £32,500 per annum DOE, annual performance-based salary reviews, 28 days holiday plus Bank Holidays, ongoing training and skill development, a workplace pension, company sick pay after three months probation, private health insurance after one year of service, and free membership with the gym next door to the company. We are a quality-focused, fast-moving team and provide ongoing training plus a personalised development plan to support long-term growth.
last updated 32 week of 2026