About this role
Salary: £55,000 - 60,000 per year
Requirements: 6+ years of IT experience, with at least 2–3 years managing small technical teams or acting as a Helpdesk Lead.Hands-on experience with Microsoft 365, Active Directory, cloud solutions (AWS/Azure), MDM deployment tools, and network routing.CompTIA Network+/Security+, ITIL Foundation, or equivalent Microsoft certifications are highly desirable.Outstanding problem-solving skills, strong interpersonal management abilities, and clear technical communication for non-technical stakeholders. Responsibilities: Lead, mentor, schedule, and support a team of 5 IT Technicians, ensuring clear workflows and appropriate escalation of technical issues.Oversee the ticketing system, monitor team performance metrics such as SLA response times, and ensure continuous end-user support.Maintain networks, servers, cloud applications, and hardware deployments to support optimal uptime and system reliability.Formulate, implement, and audit data protection compliance, network security controls, and business disaster recovery protocols.Act as the primary contact for third-party service providers, manage hardware lifecycle procurement, and control the IT departmental budget. Technologies: AWSActive DirectoryAzureCloudHardwareSupportITILMicrosoft 365NetworkSecurityOffice 365 More:
We are a tight-knit, hands-on IT team supporting company operations, systems, and hardware infrastructure. This role combines tactical leadership with strategic planning, bridging business goals and day-to-day technical helpdesk performance. You will work closely with our Chief Operating Officer or Chief Financial Officer and lead a team of 5 IT Technicians while helping us maintain secure, reliable technology operations.
last updated 32 week of 2026