About this role
Salary: £22,000 - 28,000 per year
Requirements: Strong interest in IT or previous IT / application support experienceExcellent communication skills and professional phone mannerGood analytical and troubleshooting abilityFamiliarity with Microsoft Office productsBasic understanding of PC / desktop architecture Responsibilities: Act as the first point of contact for customers using our ERP and logistics platformTroubleshoot issues across invoicing, purchasing, stock, CRM, route planning, and distribution modulesWork closely with internal teams to resolve technical queriesSupport over 800 users remotelyManage user account administrationDeliver clear, structured problem resolution through phone, portal, and remote support tools Technologies: CRMERPSupport More:
We are an established supply chain software provider delivering market-leading ERP and logistics solutions. We offer structured training across ERP systems, logistics workflows, and application support processes to build your career in a stable, supportive environment. The role includes hybrid working (3 days office / 2 days remote), a supportive low-pressure team culture, exposure to infrastructure, software, and customer operations, Monday-Friday working with no weekends, a casual dress environment, and excellent long-term career stability with outstanding staff retention. The salary for this role is £22,000-£28,000.
last updated 32 week of 2026