About this role
Salary: £30,000 - 40,000 per year
Requirements: Proven track record of working on a remote technical support deskSelf-motivated and enthusiasticGood communication skills, written and verbalAbility to provide timely and accurate records of workAbility to organise and prioritise workGood technical problem-solving skillsAbility to work effectively and efficiently alone or as part of a desk team Responsibilities: Complete remote implementation and deployment work as requiredAnswer support telephone calls and emails directly from customersProvide technical advice and guidance to our clients and co-workersResearch, resolve and respond to questions received via telephone calls, emails and site visits in a timely manner and in line with our standardsEnsure individual and team responsibilities are performed in a timely, consistent mannerRecord all work within our ticketing system and keep open tickets updated regularlyPrioritise and categorise tickets to ensure efficient progressionMaintain strong relationships with the immediate team and internal and external departmentsOwn tickets end-to-end throughout their lifecycleEscalate issues within the team in a timely manner to the team leaderWork to contracted SLAs and escalate potential failures in a timely mannerProvide recommendations for network and system improvements to the Account ManagerCommunicate clearly and professionally with customer staff at all levels of technical knowledge and authorityProactively identify issues before they arise, including recurring ticket patternsHelp create and manage a technical knowledge base and work closely with the team to improve technical knowledge and understanding of the businessAchieve operational and quality standardsPrioritise workloads and balance conflicting demandsIdentify issues and make recommendations that improve our procedures and collaboration with other teamsProvide out-of-hours support as part of an on-call rota Technologies: CloudSupportNetworkVeeam More:
We are Central Technology, a forward-thinking IT support, telecoms and cloud services provider on a journey to grow from a regional, single-office business into a national, multi-location organisation. Our mission is to become the UKs leading business technology partner to the SME market and the UKs premier provider of cloud data solutions. This is a full-time, in-person role with a salary of £30,000 to £40,000 per year, and our benefits include company events, company pension, cycle to work scheme, free fitness classes, free flu jabs, free parking, a health and wellbeing programme, on-site parking, private medical insurance, sick pay and work from home.
last updated 32 week of 2026