About this role
Salary: £40,000 - 78,000 per year
Requirements: We require a university degree in Electronics Engineering, Computer Engineering, or a related field.We require good knowledge of hardware, servers, Wi-Fi routers, 4G, and related technologies.We require experience debugging on real devices.We require extensive experience in 1st to 3rd line IT support and managing tickets.We prefer experience managing user access, device compliance, and system security across cloud environments.We prefer experience with ISO 27001 and Cyber Essentials.We prefer working experience in the technology field.We require strong communication skills.We require strong problem-solving skills and a positive, proactive mindset.We require a go-getter attitude, ownership of tasks, urgency, and the ability to prioritise.We prefer a full UK driving licence, as travel to clients premises may be required. Responsibilities: We implement and test firmware for Ambarella-based cameras.We collaborate with external partners on hardware and software troubleshooting and improvements.We resolve technical issues raised by customers in an effective and prompt manner.We schedule remote support calls with customers and external partners using Microsoft Teams, Google Meets, and similar tools.We perform hands-on hardware repairs using lab equipment.We oversee and automate the delivery of scheduled technical reports and data analytics for key accounts.We assist our Sales team and participate in camera trials by providing demos to potential customers and resolving technical issues quickly.We coordinate with our Sales team to plan product delivery and ensure cameras are despatched to customers within agreed timelines.We work independently and with a can-do attitude while following instructions and supporting the team.We contribute to new feature development when required.We ensure outputs meet quality standards, safety regulations, and compliance requirements. Technologies: CloudFirmwareHardwareSupportSecurityAWSWeb More:
We are a Belfast-based manufacturer of body-worn video cameras with associated secure firmware and software. Established in 2007, we supply a wide range of end users across various industry sectors. This is a hands-on role for someone who enjoys working across hardware and software platforms. We offer on-site parking, and the role is based in person.
last updated 32 week of 2026