About this role
Salary: £25,000 - 30,000 per year
Requirements: Previous experience in an IT Support, Helpdesk, Service Desk, Desktop Support, or similar roleExperience supporting desktop and laptop hardwareKnowledge of Windows 10 and Windows 11Understanding of Active Directory user administrationKnowledge of TCP/IP, DNS, DHCP, VPN connectivity, and wired/wireless network troubleshootingExperience supporting printers and peripheral devicesStrong troubleshooting and problem-solving abilitiesGood communication skills with the ability to support users effectivelyAbility to work independently and as part of a teamA degree in Computer Science, Information Technology, or a relevant IT qualification or apprenticeship is desirable Responsibilities: Act as the first point of contact for IT queries, incidents, and service requests from usersProvide technical assistance across office and vessel environmentsSet up, configure, and maintain laptops, desktops, virtual machines, printers, mobile devices, and other IT equipmentSupport Windows 10 and Windows 11 operating systems, including troubleshooting and configurationAssist with user account administration and access requests using Active DirectoryProvide remote support using appropriate remote support toolsMaintain IT asset information and update technical documentationMonitor equipment performance and assist with maintaining system reliabilitySupport hardware deployments, upgrades, and equipment replacementsEscalate more complex infrastructure issues when requiredWork with external vendors and suppliers where necessaryFollow IT policies and Cyber Security proceduresSupport IT projects as required Technologies: Active DirectoryHardwareSupportMobileNetworkSecurityTCP/IPVPNWindows More:
We are a global ship owner operating in an international environment. You will join our IT team and support users across both office and vessel locations, helping to resolve technical issues, maintain IT equipment, and support the smooth running of our business systems. This is an excellent opportunity to develop your IT support career, gain exposure to a wide range of technologies, and build long-term career development within a forward-thinking organisation. We offer a competitive salary and the opportunity to develop your technical skills in a global working environment.
last updated 32 week of 2026