About this role
Salary: £38,000 - 40,000 per year
Requirements: At least five years of customer-facing experienceMinimum of two years in a commercial IT support or projects roleDegree or relevant technical qualification preferredRecent Microsoft certifications highly regardedFull UK driving licence and own transport essentialMust be based in or around East BerkshireMust pass an Enhanced DBS checkStrong technical ability and excellent communication and customer service skillsWindows Server 2019, 2022 and 2025Microsoft 365 advanced administration, including Exchange Online, SharePoint and TeamsMobile device management, including Microsoft Intune and Endpoint ManagerMicrosoft Entra ID, Conditional Access and MFAActive Directory, Group Policy and hybrid identityHyper-V and VMware virtualisationWindows, macOS and iPadOS desktop and device supportDNS and DHCPNetworking fundamentals, including firewalls, routing, NAT, VLANs and switchingWi-Fi technologies, including UniFi or equivalent enterprise platformsFirewall management, ideally SonicWall or similarVPN technologies, including SSL and site-to-sitePC and laptop hardware diagnostics and buildDegree level IT qualification or equivalent demonstrable industry experienceMicrosoft 365 Certified: Modern Desktop Administrator, Endpoint Administrator or Identity and Access AdministratorMicrosoft Azure Fundamentals (AZ-900) or Administrator (AZ-104)Jamf Certified Associate or Jamf Certified TechCompTIA Network+ or Security+Two or more years in a client-facing, hands-on technical roleExcellent verbal and written communication skillsPositive, can-do attitude with confidence to engage stakeholders at all levelsGenuine passion for IT and technologyFive or more GCSEs including EnglishSmart, professional appearance Responsibilities: Represent us on site at client locations across Berkshire, Hampshire, Surrey and West LondonSupport in-house and remote project work from our Windsor head officeProvide day-to-day support and infrastructure project deliveryWork on cybersecurity projectsSupport cloud migration projectsDeliver network deployment projectsSolve complex technical challengesBuild trusted client relationshipsWork across a broad range of modern technologiesHelp our clients get the very best from their technology Technologies: Active DirectoryAzureCloudFirewallHardwareHyper-VSupportmacOSMicrosoft 365Microsoft IntuneMobileNATNetworkSecuritySharePointVPNVMwareWindowsOffice 365CiscoExposedVeeam More:
We are Active IT, a growing IT consultancy providing managed services and project delivery to SMEs and preparatory schools across the South East. We pride ourselves on a flexible, bespoke approach, working closely with each client to design and deliver the right technical solution for their business. With over twenty years of experience, we combine the responsiveness of a small team with the depth of a mature consultancy. This Senior IT Support Engineer role is based in Windsor or East Berkshire with travel across Berkshire, Hampshire, Surrey and West London. We offer a salary of £38,000 to £40,000 plus benefits including 20 days holiday plus public holidays, your birthday off, a pension scheme, a generous mileage allowance, ongoing training and certification support, and a friendly, collaborative team environment.
last updated 32 week of 2026