About this role
Salary: £30,000 - 40,000 per year
Requirements: Previous experience in an IT Support or 2nd Line Support roleStrong Microsoft knowledge and experience is essentialMicrosoft certifications would be highly advantageousNetworking and Cisco experience would be beneficialPrevious experience in a manufacturing or process-driven environment would be advantageousAny project management experience would be a bonusExcellent communication and customer service skillsHighly organised with a proactive attitudeFull UK driving licence preferred due to occasional travel requirements Responsibilities: Provide 1st and 2nd line IT support across the businessManage and support the internal helpdesk and ticketing systemTroubleshoot hardware, software, and user issuesSupport Microsoft-based systems and infrastructureAssist with networking and connectivity issuesReport, document, and maintain IT recordsSupport ongoing IT improvements and projectsTravel occasionally to additional company sites for emergency support when required Technologies: CiscoHardwareSupport More:
We are a well-established manufacturing business supporting approximately 500 users across multiple sites. We offer a permanent opportunity with long-term stability, a supportive team environment, and a varied, technically hands-on role within a highly process-driven setting. You will gain exposure to multiple business sites and infrastructure, with the opportunity to contribute to future IT projects and improvements. The role offers immediate start availability, working hours of Monday to Friday, 8:00am to 4:30pm, a company bonus scheme, and continued growth opportunities.
last updated 32 week of 2026