About this role
Salary: £28,000 - 28,000 per year
Requirements: We are looking for experience in a technical support, field service, or ventilation/HVAC-related role.We need a good understanding of electrical wiring basics and the ability to interpret basic wiring diagrams.We value strong problem-solving skills and the ability to explain technical information clearly.We need a confident communicator with excellent phone and written communication skills.We require comfort supporting mobile apps, Bluetooth/Wi-Fi connectivity, and basic network queries.You should be able to work independently and manage multiple priorities.Desirable: familiarity with single-room ventilation, MVHR, extract systems, or air quality products.Desirable: experience supporting installers, contractors, or facilities teams.Desirable: experience using CRM/helpdesk platforms such as Zendesk or Salesforce.Desirable: electrical or HVAC qualifications. Responsibilities: We provide technical support to customers via phone, email, and live chat.We guide installers and end-users through wiring diagrams, control setups, and configuration tasks.We deliver phone-based app support, including connectivity troubleshooting and user guidance.We assist customers with product setup, commissioning, and operational best practices.We diagnose ventilation system issues and escalate complex cases to engineering teams.We maintain accurate and detailed records of customer interactions.We contribute to support documentation, wiring guides, FAQs, and training materials.We identify recurring issues or customer feedback and relay insights for product development.We visit customer sites to assist with fault finding, warranty repair, and setup plus mobile/Wi-Fi connectivity support. Technologies: BluetoothCRMSupportMobileNetworkSalesforceZendesk More:
We are Blauberg UK, the UK branch of Blauberg Group, a global leader in ventilation solutions specialising in energy-efficient residential and commercial fans, ventilation units, and systems. Our mission is to improve indoor air quality through innovative, reliable products supported by exceptional technical guidance. This is a full-time Technical Customer Support Advisor role based in Leicester, UK, with a salary of £28,000 based on experience. The role is primarily in-house at our Desk & Workshop, with occasional site visits. We offer a competitive salary and benefits package, technical training and professional development, a supportive team culture with opportunities to progress, 20 days annual leave plus one additional day for each year worked after the qualifying period up to 25 days, bank holidays, a company pension, casual dress, and free on-site parking.
last updated 32 week of 2026