About this role
Salary: £28,000 - 35,000 per year
Requirements: Previous experience in an IT Support, Service Desk, or Helpdesk roleStrong troubleshooting skills across Windows and Microsoft environmentsExperience administering Microsoft 365 servicesFamiliarity with Microsoft Intune and endpoint managementKnowledge of Microsoft Entra ID (Azure AD)Understanding of networking fundamentals including DNS, DHCP, TCP/IP, and VPN technologiesExperience working with ticketing and ITSM systemsExcellent communication and customer service skillsStrong organisational and problem-solving abilitiesExperience working within a Managed Service Provider (MSP) is desirableKnowledge of cybersecurity best practices including MFA, Conditional Access, and endpoint protection is desirableExperience with backup and disaster recovery solutions is desirableMicrosoft, CompTIA, or equivalent certifications are desirableExposure to Azure cloud services is desirableGCSE or equivalent is preferredIT technical support experience of 1 year is preferredEnglish is requiredCar driving licence is required Responsibilities: Provide 1st and 2nd line technical support via phone, email, remote access, and onsite visitsDiagnose and resolve hardware, software, networking, and user-related issuesSupport Windows, macOS, and Windows Server environmentsAdminister Microsoft 365 environments including Exchange Online, SharePoint, Teams, and user managementManage devices through Microsoft Intune, including enrolment, compliance policies, and endpoint configurationMaintain and support Microsoft Entra ID (Azure AD) users, groups, and access controlsLog, prioritise, and manage incidents and service requests using our IT service management platformAssist with infrastructure upgrades, client onboarding, and project deliverySupport onsite installations of IT equipment and business systemsContribute to continuous service improvement by identifying recurring issues and recommending solutionsProvide guidance and training to end users on best practices and security awareness Technologies: AzureCloudHardwareSupportITSMmacOSMicrosoft 365Microsoft IntuneSecuritySharePointTCP/IPVPNWindowsOffice 365 More:
We are a growing Managed Service Provider delivering IT support and cloud solutions to over 65 businesses across a variety of sectors. Our team prides itself on delivering exceptional customer service, proactive support, and modern technology solutions. This is an office-based, full-time opportunity in Taunton, offering a competitive salary, structured career progression, ongoing training and certification support, exposure to a broad range of technologies and projects, and a supportive team environment. We also offer opportunities to develop cloud, infrastructure, and security skills, along with a company pension scheme, holiday entitlement, regular performance and salary reviews, and free parking. The role is in person and suited to someone enthusiastic, customer-focused, and eager to grow within a supportive and ambitious environment.
last updated 32 week of 2026