About this role
Salary: £54,000 - 94,000 per year
Requirements: Previous experience in a helpdesk, contract support, or scheduling roleExperience in a field service, HVAC, facilities management, or engineering environment is advantageousFamiliarity with FSM systems such as Joblogic, SIMPRO, or similarExcellent communication and customer service skillsStrong organisational skills and attention to detailAbility to prioritise tasks and manage multiple workflowsProactive, solutions-focused approachAbility to work well under pressureCollaborative and team-oriented mindsetIOSH training or experience producing RAMS is desirable Responsibilities: Coordinate and prioritise incoming small works and projectsSchedule engineers and ensure attendance within agreed SLAsManage the full job lifecycle, including ordering parts and liaising with suppliersMonitor job profitability and ensure work stays within agreed cost estimatesPrepare and issue RAMS documentation for all worksReview engineer reports and submit them to clients within deadlinesMaintain regular, professional communication with clientsAct as the main point of contact for client queries and ensure prompt resolutionEnsure timely and accurate invoicingMaintain accurate records and system updates Technologies: Support More:
We are a dynamic and growing business looking for an organised and customer-focused Contract Support to join our operations team. This is a key role within our HVAC department, acting as the vital link between clients, engineers, and internal teams to ensure work is delivered efficiently, accurately, and with a strong client-first approach. We offer structured training and onboarding, ongoing development and career progression, a supportive team environment with mentorship from senior leaders, and the opportunity to grow into supervisory or management roles. This is an exciting opportunity to make a real impact while developing your skills and progressing your career.
last updated 32 week of 2026