About this role
Salary: £30,000 - 30,000 per year
Requirements: ###Prior experience in 2nd Line roles, troubleshooting and resolving software and hardware issuesStrong troubleshooting skills with Windows operating systemsConfident communicator via phone, email, and face-to-faceCustomer-focused, adaptable, and comfortable in a fast-changing environmentAbility to prioritize and manage multiple tasksStrong working knowledge of M365, Admin Centre Management for Teams, Exchange, SharePoint, Azure, and Active Directory, as well as IntuneUnderstanding of ITIL or similar IT Service Management frameworksDesirable:Experience troubleshooting applications (web, client, mobile, SaaS)Database or data support experience (SQL / Microsoft Dynamics / D365)PowerShell scripting (reading/editing)### Responsibilities: Take ownership of incidents and service requests, ensuring timely resolutionBuild hardware (laptops, tablets, phones) using Intune and PowerShellSupport device management and application deployment using IntuneManage user accounts, permissions, onboarding, and offboardingInstall, configure, and maintain end-user software and applications, including Microsoft Applications such as Teams, Exchange, SharePoint, and other SQL-based business applicationsTroubleshoot SQL-based applications and APIsContribute to the IT knowledge base and share best practicesAssist with the adoption and support of new technologies### Technologies: Active DirectoryAzureHardwareSupportITILMobilePowerShellSQLSharePointWebWindowsCloud More:
We are a growing organization seeking a Technical Support Analyst to join our busy IT Support team. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys delivering high-quality technical support to users across the business. With first line tasks largely automated, the focus will be on 2nd Line Support, with opportunities for some 3rd Line and server support for those looking to step up. If youre an established 2nd Line Engineer eager for more responsibility, wed encourage you to apply today for an immediate CV review.
last updated 32 week of 2026