About this role
Who we are CIEE is a nonprofit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and culturally diverse world. Since 1947, we have promoted peace by cultivating intercultural understanding and preparing people to thrive in a globally interdependent and culturally diverse world. Who you are The IT and Facilities Coordinator is responsible for supporting the technology and facilities needs of the CIEE Madrid Center. This role ensures the reliable operation, maintenance, and security of the Center's IT infrastructure, classroom technology, and office facilities while providing responsive technical support to staff, faculty, and students. The ITF Coordinator maintains the inventory, storage, and lifecycle management of CIEE-owned technology and office assets, coordinates facilities maintenance and vendor services, and helps ensure a safe, efficient, and well-functioning learning and working environment. The role also contributes to operational planning, technology improvements, and special projects in support of the Madrid Center's academic and administrative operations. What You´ll Do Technology Maintenance & Operations: • Support the day-to-day operation and maintenance of the Study Center’s technology infrastructure, including computers, printers, internet connectivity, Wi-Fi, and classroom technology. • Install, configure, update, and maintain operating systems, software applications, and user devices. • Manage and maintain student and staff printing services. • Monitor and troubleshoot network connectivity, including Wi-Fi services and fiber-optic internet connections. • Maintain classroom technology, including projectors, laptops, PCs, smart boards, and other instructional equipment. • Coordinate hardware upgrades, replacements, and technology improvements as needed. • Assist with technology purchasing decisions, budgeting, and equipment planning. • Maintain system documentation, equipment records, security procedures, backups, and data management practices. Technical Support & Problem Resolution: • Provide technical support to CIEE staff, instructors, and students. • Diagnose and resolve hardware, software, connectivity, and classroom technology issues. • Maintain accurate records of technical issues, solutions, and recurring problems. • Recommend improvements to systems, workflows, and technology processes. • Support faculty and staff with online learning platforms and digital tools, including learning management systems and collaboration platforms. • Assist with the development of systems that improve scheduling, classroom technology coordination, and operational efficiency. Facilities & Office Support: • Provide basic technology training and support for staff, including Microsoft Office, Microsoft 365, OneDrive, and email tools. • Coordinate preventive maintenance, repairs, and service requests for office equipment and facilities. • Ensure classrooms, meeting rooms, and shared spaces are functional, organized, and ready for daily operations. • Support office moves, workspace changes, equipment installations, and facility improvement projects. • Coordinate with vendors and service providers for technology and facility-related needs. • Assist with workplace safety procedures, facility inspections, and access/security processes, including keys and badges. Administrative & Student Support: • Maintain accurate inventories of technology equipment • Manage equipment storage, distribution, replacement, and disposal processes. • Coordinate procurement, delivery, and setup of technology and office supplies. • Maintain inventory tracking systems and documentation. • Support telephone