About this role
Job summary
To work as a Failsafe officer as part of the clerical team to support a team of clinicians.
To provide a comprehensive administrative and booking support service to the Ophthalmology team.
The post holder will be required to work as part of the administration team and provide cross cover during periods of staff absence within the Directorate as and when required. This support should be provided between the hours of 8.00 am to 17.00 unless otherwise specified at a local level.
To provide effective input into the work of the Trust, to support the achievement of our vision and values
Main duties of the job
Process outpatient referral letters to the Directorate within 24 hours of receipt of the referral, accurately recording details as required on Trust computerised systems.Check and action ERS dailyEnsure all information entered on CAMIS is accurate and up to date confirming patient details at every point of contact.Amalgamate duplicate hospital numbers in accordance with the duplication guidelines.Use the National tracing Service to check/find NHS numbers and check other patient information in order to ensure accurate data collection.Ensure accurate and up to date outpatient waiting list management and adherence to agreed national waiting time targetsCoordinate referrals to consultants for gradingResponsible for new and rescheduled new and follow up outpatient appointment processes ensuring that the requirements of the patient as well as the clinician are met, receiving and coordinating referrals to clinics and ensuring the rapid access to those clinics as appropriateReceive and deal with phone calls from patients, relatives and carers concerning making, amending or cancelling appointments.Ensure patients are contacted verbally to make and agree appointments.All appointments to be confirmed by a letter to patient/parent or guardian with regards to childrenLiaise with consultants and secretaries regarding clinic availability
About us
Please submit your application as soon as possible, as we reserve the right to close adverts once sufficient applications have been received.
We recognise that AI tools can support application writing; however, candidates are asked to keep their use to a minimum. Responses should reflect your own experience, skills and knowledge, as over-reliance on AI-generated content may result in generic answers that do not accurately represent your abilities.
University Hospitals of Northamptonshire (UHN) brings together Kettering General Hospital NHS Foundation Trust and Northampton General Hospital NHS Trust. As a group, we are committed to improving services for our communities through collaboration, modernising care delivery and striving for excellence. Working together enables us to share expertise, strengthen services and create greater opportunities, and there may be a requirement to work across sites depending on service needs.
Our Excellence Values are Compassion, Accountability, Respect, Integrity and Courage. UHN welcomes applications from all backgrounds and is committed to an inclusive working environment. We are proud signatories of the Armed Forces Covenant and hold the Gold Award under the Employer Recognition Scheme. Candidates who identify as members of the Armed Forces community and meet the essential criteria will be guaranteed an interview.
Job description Job responsibilities
Assist the effective management of the patient pathway ensuring that all necessary appointments, including the booking of outpatient clinics and waiting lists, are arranged on time and that patients receive timely treatment in accordance with national standards such as the 18-week RTT pathway.Receive and prepare relevant correspondence and material as required for clinical teamsEnsure that all correspondence and documentation is filed promptly and cross referencedAssist with the coordination of clinics to ensure effective time management and utilisationEnsure that telephone enquiries, personal contact or correspondence is dealt with within agreed time limits and appropriate action is taken.Work with medical, nursing, directorate, secretarial and clerical staff to promote the efficiency of patient careContribute to feedback in the management of waiting lists, compilation of data and other management information as requested.Ensure Trust and departmental policies are adhered to and contribute to changes and/or reviews of policies and procedures.Provide general admin services including photocopying, filing, faxing and other office routines.Ensure that relevant health records are available to medical staff when required and anticipate demand wherever possibleTo post holder will be expected to use computer systems where appropriate, including email system, the internet and intranet and other office systems in accordance with Trust policiesProvide cross cover within team during absence complying with relevant organisational policy on attendance
Please see attached Job Description and Person Specification for a full list of all Roles and Responsibilities
Person Specification
Educations, Training and Qualifications Essential
Minimum 3 GCSE at Grade C or above, including English and Mathematics or equivalent. NVQ3, RSA3 or equivalent experience or qualifications
Knowledge and Experience Essential
Knowledge of RTT & Pathways in line with NHS England Very good written and verbal communication skills Courteous, tactful and efficient telephone manner Proficient in Microsoft packages including Word and Outlook Experience of working in a busy office environment Planning and organisational skills to plan straightforward tasks, some ongoing, arranging meetings, arrange diary Advanced keyboard skills Analytical and judgement skills for problem solving Work well as part of a team
Skills Essential
Developed attention to detail and accuracy Outstanding organisational skills and the ability to work methodically and prioritise Ability to cope under pressure and meet deadlines Ability to help build effective working relationships at all levels with and outside the hospital Ability to communicate with all levels of staff including Clinicians, junior medical staff, practitioners, Managers and others as required Able to maintain confidentiality at all times
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Northampton General Hospital
Address University Hospitals of Northamptonshire
Northamptonshire
NN1 5BD
United Kingdom
Employer's website https://www.northamptongeneral.nhs.uk/Home.aspx (Opens in a new tab)