About this role
Job summary
To provide a comprehensive and responsive administrative and clerical support service to facilitate the smooth running of the units.
Main duties of the job
To work flexibly as part of the ward team, using their initiative and experience to ensure all their incoming work is appropriately prioritised and actioned. To be responsible for the maintenance of the ward's administrative processes and systems, contributing to their on-going development and improvement. To receive/welcome new patients onto the ward, checking particulars on their records and ensuring notes and necessary paperwork is collated and in order; ensuring identity bracelets are available for nursing staff; compiling sets of required blank documentation for emergency patients; informing the nurse in charge or deputy of any query new patients may have. To answer the telephone, responding to all straightforward and complex questions and requests. Some issues raised may be of a sensitive nature and require tact and empathy when responding. Based on their own knowledge, to assess when to personally answer the question or action the request and when to refer it to a more senior member of staff, ensuring the caller is informed of the action to be taken To use the case note tracking system to record the location of case notes, ensuring that the tracking system is maintained and that staff with access to it can locate case notes over a 24 hourperiod. Further information about this role can be found on the Job Description and Person Specification document attached.
About us
Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.
Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Surrey and St Peter's, Chertsey, Surrey.
We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.
Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at ASPH. We are committed to providing continuous professional development and flexibility to shape our workforce around our patient care.
We are expanding our theatres at Ashford Hospital and moving towards this becoming our dedicated elective centre. We want to create a state-of-the-art centre for excellence for planned surgical procedures.
We can offer you the full range of NHS benefits/discounts and in addition:
Excellent pension scheme and annual leave entitlement On-site Nurseries On-site staff cafes On-site parking Support in career development Salary Sacrifice schemes including wage stream, lease cars, Cycle to Work schemes and home electronics Adverts may close early, so applicants are encouraged to submit an application as soon as possible.
For more information about a career at ASPH please visit:www.asph-careers.org
Job description Job responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.
Person Specification
Training and Qualifications Essential
A good standard of secondary education, including GCSE grade A-C or equivalent alternative qualification or experience Literacy level 1 or equivalent (GCSE A-C) Numeracy level 1 or equivalent
Desirable
NVQ in Business and Administration or equivalent qualifications or experience Literacy and numeral level 2 or equivalent GCSE A-C
Experience and Knowledge Essential
Previous administrative experience Previous experience of working with and helping to maintain a range of office and administrative IT systems Previous experience of working in a customer facing service providing services directly to members of the public Experience of working in and contributing to the performance of a team
Desirable
Experience of working in a hospital, either inside or outside of the NHS Experience of contributing to the development of administrative processes and systems
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Ashford & St. Peter's Hospitals NHS Foundation Trust
Address Ashford & St Peter's Hospital NHS Trust
Guildford road
Chertsey
KT16 0PZ
United Kingdom
Employer's website https://www.ashfordstpeters.nhs.uk/ (Opens in a new tab)