About this role
Job summary
An exciting opportunity has arisen for two Patient Advisors to join the Beacon Medical group Front of House team. This role is to support our patients with their medical queries and ensure that they are signposted to the correct care first time. Your role as a patient advisor will be varied and good communication with patients and colleagues will be key.
There are two positions available, both 21 hour roles.
Please ensure that your application is entirely your own original work. Applications found to be generated by artificial intelligence (AI) will not be considered.
Main duties of the job
To be responsible for your own continuing self-development, undertaking training as appropriate. To undertake other duties appropriate to the grading of the post as required. Must be able to work flexible hours.
Main duties of the job
Patient/ Customer Care
To meet and greet patients, members of the public and visitors to the practice in a friendly and courteous mannerOffer general assistance to the practice team and project a professional, positive, and friendly image to patients and other visitors, either in person or via the telephone.Facilitate effective communication between patients, members the primary health care team, secondary care, and other associated healthcare agencies.Liaise with district nurses, midwives, and other professionals within the community teams, on behalf of patientsEnsure an effective and efficient reception service is provided to patients and any other visitors to the PracticeEnsure that excellent customer care is being delivered at all timesPlay an active role in the co-ordination, and review of patient surveysOffer solutions and actively listen to patients to resolve issues.Deal with complex and sensitive issuesReceive specimens for laboratory analysis from patients and advise patients of their test results on request Arrange patient transport as directedOther main duties include
Operational dutiesPrescriptionsPatient RegistrationsFacilitiesOther admin tasksHealth and SafetyEquality and diversityGovernanceConfidentialityPlease see job description for further details.
About us
Beacon Medical Group Practice is a single practice, Primary Care Network (PCN), providing care to 43,000 patients across Plympton and the South Hams. We are a team of Partners, Salaried GPs, Paramedics, Clinical Pharmacists, Pharmacy Technicians, , Practice and specialist Nurses, HCAs, Phlebotomists, First Contact Physios, Social Prescribers, Advanced Clinical Practitioners, Clinical Practitioners and Administrative support staff. Our mission is to give all our patients the right care, at the right time, in the right place. We are a forward thinking partnership always looking for opportunities to improve services for our patients. We have a good reputation for delivering good healthcare, leading at scale and innovating primary care services. This is a really exciting time to be joining us as we diversify our teams, our partnership and services.
If you join our team; you will receive support, opportunities to grow in your role, training, and work with colleagues who care about you.
Job description Job responsibilities
Patient/ Customer Care
To meet and greet patients, members of the public and visitors to the practice in a friendly and courteous manner Offer general assistance to the practice team and project a professional, positive, and friendly image to patients and other visitors, either in person or via the telephone. Facilitate effective communication between patients, members the primary health care team, secondary care, and other associated healthcare agencies. Liaise with district nurses, midwives, and other professionals within the community teams, on behalf of patients Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice Ensure that excellent customer care is being delivered at all times Play an active role in the co-ordination, and review of patient surveys Offer solutions and actively listen to patients to resolve issues. Deal with complex and sensitive issues Receive specimens for laboratory analysis from patients and advise patients of their test results on request Arrange patient transport as directedOther main duties include
Operational duties Prescriptions Patient Registrations Facilities Other admin tasks Health and Safety Equality and diversity Governance ConfidentialityPlease see job description for further details.
Person Specification
Skills Essential
Effective communication and interpersonal skills (Tasks and Oral) Good level of computer literacy Clear, polite telephone manner Strong Customer service skills Ability to deal with sensitive issues often within hostile or emotional situations Time Management and the ability to work to deadlines Ability to use own initiative and work under minimum supervision Confidence and ability to follow practice protocol in an emergency situation Able to work well as part of a team Flexible approach to work Evidence of problem solving and improving processes Sensitive to the needs of service users, their families, and carers Recognise own development needs and identify how these may be met Confidence in ability to understand practice policy and protocols
Desirable
Demonstrable experience of using SystmOne; ability to maintain the appointments system and make changes when appropriate.
Experience Essential
Experience of working with the general public Good Keyboard skills Experience of working in a busy environment Understanding of different patients and carer groups and needs Awareness of the importance of safeguarding and procedures Be aware of confidentiality and data protection when handling sensitive information Experience of high-volume telephone calls and managing workload Developing productive and effective relationships with all members of the healthcare team
Desirable
Experience of working in receptionist role within a General Practice environment Patient/customer service related training/ previous role Up-to date knowledge of services and health resources in the local area Knowledge of the Data Protection Act and how this is applied in practice
Qualifications Essential
Good standard of general education Or experience in similar role will be considered
Desirable
NVQII in Customer Care
Employer details Employer name Beacon Medical Group
Address Mudge Way
Plymouth
PL7 1AD
United Kingdom
Employer's website https://www.beaconmedicalgroup.nhs.uk/ (Opens in a new tab)