About this role
Job summary
At present, University Hospitals of North Midlands is unable to offer visa sponsorship for Band 2 to Band 4 roles, as these positions do not meet the minimum salary and skill thresholds required under UK Visas and Immigration (UKVI) regulations.
This vacancy is only open at this stage to internal employees of the following organisations within the Staffordshire and Stoke-on-Trent Integrated Care System:
North Staffordshire Combined Healthcare NHS Trust Midlands Partnership University NHS Foundation Trust University Hospitals of North Midlands NHS Trust, inclusive of Black Country Procurement Group and North Midlands and Cheshire Pathology Service. Staffordshire and Stoke-on-Trent Integrated Care Board To provide and be responsible for the efficient and effective running of the office activities relating to the booking and scheduling of investigations for the Heart and Lung Clinic. In addition there will be waiting list management for the diagnostic investigations
To work closely with reception and admin teams being their first line of contact where issues arise, endeavouring to resolve in the first instance before escalating to the Line Manager.
It is expected that the post holder will be flexible and show initiative in this role. This role is required to cover your counterparts in times of absence and to work as part of a team ensuring that all aspects of the diagnostic administration teams are covered.
Main duties of the job
To assist with booking out-patient and in-patients appointments, prioritising as necessary and ensuring wait times are adhered to in accordance with the Patient Access Policy.
Liaising with the appropriate staff to ensure correct information is collected for investigations performed and that all clinics are booked in full.
To act as a focal point for admin and reception staff.
About us
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.
All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.
UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.
At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.
Job description Job responsibilities
Communicate work procedures within own team and other Departments to ensure that the needs of the service have been met.
Able to manage frequently changing operational requirements.
To ensure that all patient attendances are accurately recorded on Medway.
To enter data into and extract data from Medway as required.
To make and receive telephone calls, handling enquires competently and sensitively, taking clear messages, recognises urgencies and passing the messages on appropriately.
To ensure that all patients details are kept up to date and any anomalies rectified.
To locate correspondence to send to clinic as and when requested.
To undertake any further duties as required by the Team Leader / Operational Services Manager,
To provide an efficient and effective Reception service to the Cardiology Department, greeting visitors, patients and relatives, and dealing with them in a friendly and courteous manner when required.
To be responsible for the booking and affective running of investigations & clinics within Heart & Lung, ensuring clinics are opened and closed according to the rota.
To assist with booking out-patient and in-patients appointments, prioritising as necessary and ensuring wait times are adhered to in accordance with the Patient Access Policy.
Liaising with the appropriate staff to ensure correct information is collected for investigations performed and that all clinics are booked in full.
To act as a focal point for admin and reception staff.
Communicate work procedures within own team and other Departments to ensure that the needs of the service have been met.
To be able to work rotational across Royal Stoke/County Hospital if needed.
To be responsible for the collation of weekly activity and figures and to ensure it is passed on to the appropriate person, bringing to their attention any problems that may arise, i.e. long waiting times.
Able to manage frequently changing operational requirements.
Plan the rotas and duties for the administration team.
To ensure that all patient attendances are accurately recorded on Medway.
To enter data into and extract data from Medway as required.
To make and receive telephone calls, handling enquires competently and sensitively, taking clear messages, recognises urgencies and passing the messages on appropriately.
To ensure that all patients details are kept up to date and any anomalies rectified.
To organise and arrange the copying and collation of materials.
To locate correspondence to send to clinic as and when requested.
To understand and comply with all Department and Trust Procedures and Policies.
To undertake any further duties as required by the Team Leader/Operational Services Manager,
To provide an efficient and effective Reception service to the Cardiology Department, greeting visitors, patients and relatives, and dealing with them in a friendly and courteous manner when required.
Person Specification
Qualifications Essential
Good general education including GCSE English and Maths or equivalent. Good knowledge of Microsoft Applications, Word, Excel etc.
Knowledge, Skills, Training and Experience Essential
Administration / Clerical background Previous experience in a Health Care Environment RTT & pathways Receptionist background Excellent written and communication skills Ability to maintain confidentiality and deal with situations in a sensitive manner Knowledge of patient administration and other related systems Knowledge of inpatient and outpatients waiting lists Ability to work autonomously and as part of a wider team
Desirable
Knowledge of hospital EPR systems Ability to prioritise workload in response to service need Supervisory / Team Leader experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name University Hospital of North Midlands NHS Trust
Address Royal Stoke
Newcastle Road
Stoke on Trent
ST4 6QG
United Kingdom
Employer's website https://www.uhnm.nhs.uk (Opens in a new tab)