About this role
Job summary
You will provide a co-ordinated role for all patient complaints, safety, Governance and Risk issues relating to the Maternity and Gynaecology Business Unit. The postholder will undertake a key role liaising with Key Business Unit staff and Managers to ensure that information is collated to enable complaints, safety, governance and Risk issues to be responded to or handled within the trust quality, complaints, governance and Risk standards and deadlines
The post holder will also undertake a key role liaising with the PALS and Complaints Teams.
The postholder will be required to pro-actively manage the patient experience issues within the Business Unit and directly liaise with Lead investigators who are dealing with complaints. Also to support a problem-solving approach towards concerns raised by patients / relatives and carers.
The postholder will also provide high quality data management/reporting to the Senior Divisional Team and Clinical Governance Facilitator, and be responsible for supporting processes related to Divisional oversight of complaints, and coordinating relevant Governance and Risk meetings. as well as administrative support to Divisional Risk meetings.
Main duties of the job
To undertake a co-ordination role for all complaints, safety, governance, and risk issues relating to the Maternity and Gynaecology Business Unit.
To provide administrative support for Risk and Governance meetings to include producing agendas and relevant documentation, taking minutes at formal incident review meetings, Virtual Incident Review Panel (VIRP), and Business Unit Governance meetings.
To liaise with Lead Investigators, Clinicians / Managers and any other staff relating to the complaints, safety, governance, and risk issues to ensure that all relevant information is collated and co-ordinated to enable formal responses, timelines, Serious incidents, and higher-level investigations to be completed to identified timescales
Proactively manage the duty of candour and patient experience requirements within the business unit and ensure clinical and managerial leads are kept informed of tight deadlines for responses.
To maintain necessary administrative systems and maintain up-to-date information databases for recording and tracking of duty of candour processes, incident investigations, action plans and patient complaints.
You will need to have computer skills, proficient in report writing and excel spreadsheets.
Closing date of applications: 16 August 2026
Interview date: 27 August 2026
About us
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
In return we will offer:
Development opportunities, including both professional and leadership development On-going support through every step of the way from recruitment to when you join our team and beyond. A variety of other staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes Key Facts about our Trust:
We see on average 4810 OP appointments per day. We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week. An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country. Our hospitals admit an average of 195 emergency patients daily. Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres. We are one of only 7 Trusts nationally with more than 50 operating theatres. We carry out more than 140 elective procedures each working day.
Job description Job responsibilities
Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.
UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AIgenerated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.
Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorshipSkilled worker: Health and Care Visa | NHS Employers
Important visa information: Due to UK Home Office immigration rule changes effective from 22 July 2025, applicants sponsored under Occupation Code 6131 (Nursing Auxiliaries and Assistants) may not be eligible to bring dependants under the Skilled Worker route if their Certificate of Sponsorship is issued on or after this date. Applicants are responsible for understanding how these rules apply to their individual circumstances. The Trust cannot provide immigration advice. Further information is available on the Skilled Worker visa: Your partner and children - GOV.UK
Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).
If you are considering applying for an internal secondment, please ensure you have discussed this with your line manager and obtained their support prior to submitting your application.
Please be aware that there is no guarantee that you will be released from your substantive post, so you should seek approval before applying as you are applying or a Secondment.
Person Specification
Education, Training and Qualifications CPD Requirements Essential
Educated to GCSE standard or equivalent (including English and Maths)
Knowledge Essential
Knowledge of Datix including data management & reporting on Datix Medical terminology Hospital operational systems (medical records/waiting lists) Understanding of Health & Safety at Work Act, Equality & Diversity issues, and all other relevant statutory regulations
Skills Essential
Good Communication and organisational skills Ability to work in demanding and stressful circumstances Ability to work under pressure and to perform to tight deadlines Ability to develop good rapport with all levels of staff Ability to use own initiative
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name University Hospitals of Derby and Burton NHS Foundation Trust
Address Royal Derby Hospital
Uttoxeter Road
Derby
DE22 3NE
United Kingdom
Employer's website https://www.uhdb.nhs.uk/ (Opens in a new tab)