About this role
Job summary Package Description: Do you have a passion for organisation, communication, and making a positive impact? Were looking for an Administrator to join our dedicated team supporting the Essex Child and Family Wellbeing Service, a vital service delivering health and wellbeing support to children, young people, and families across Essex. As an Administrator, you will play an essential role in the daily running of our service. Working as part of the Single Point of Contact (SPOC) team, youll support our Healthy Family Teams by ensuring accurate data entry, managing communications, handling sensitive information, and helping to keep our service running smoothly. This is a varied role that includes everything from reception support and diary management to safeguarding documentation, database updates, and report collation. Package Description As an Administrator, you will be part of our valued team in Colchester, based at Lanswood Park, receiving access to exclusive rewards and benefits including: Salary from £24,853 group pension and HCRG terms and Conditions Free tea, coffee and milk at your base location Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise An open, just culture where youre encouraged to have and implement ideas which can help us deliver our purp
Main duties of the job As an Administrator, you will play an essential role in the daily running of our service. Working as part of the Single Point of Contact (SPOC) team, you will support our Healthy Family Teams by ensuring accurate data entry, managing communications, handling sensitive information, and generally helping to keep our service running smoothly. This is a varied role involving reception support, diary management, safeguarding documentation, database updates, and report collation. Additional responsibilities include organising meetings and appointments, providing basic IT support, and assisting with updating internal websites and social media pages.
About us HCRG Care Group, established in 2006, is one of the UK's leading independent providers of community health and care services. The organisation works with health and care commissioners and communities to transform services aimed at improving experience, efficiency, and outcomes. It delivers a range of services including adult and children community health services, primary care services, and adult social care and wellbeing services. HCRG Care Group is guided by simple values: 'we care, we think, we do.' The organisation is committed to equal opportunities, welcoming applications from a diverse range of people.
Job description Job responsibilities Package Description:
Do you have a passion for organisation, communication, and making a positive impact? Were looking for an Administrator to join our dedicated team supporting the Essex Child and Family Wellbeing Service,a vital service delivering health and wellbeing support to children, young people, and families across Essex.
As an Administrator, you will play an essential role in the daily running of our service. Working as part of the Single Point of Contact (SPOC) team, youll support our Healthy Family Teams by ensuring accurate data entry, managing communications, handling sensitive information, and helping to keep our service running smoothly.
This is a varied role that includes everything from reception support and diary management to safeguarding documentation, database updates, and report collation.
Package Description
As an Administrator, you will be part of our valued team in Colchester, based at Lanswood Park, receiving access to exclusive rewards and benefits including:
Salary from £24,853 group pension and HCRG terms and Conditions Free tea, coffee and milk at your base location Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise An open, just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding good or outstanding ratings from the Care Quality CommissionJob Responsibilities
As an administrator you will:
Accurately input and update client records using SystmOne
Manage team diaries and rotas, including allocation of visits
Produce reports for function leads using Microsoft Office and internal systems
Respond sensitively and professionally to enquiries from families, professionals, and partner agencies in person, by phone, and via email
Process safeguarding and vulnerable client reports, ensuring appropriate escalation
Maintain accurate records for audits, KPIs, and performance outcomes
Provide basic IT support to colleagues (e.g. logging onto systems, accessing printers/wifi)
Support general admin functions: filing, photocopying, stock monitoring, ordering supplies
Organise meetings and appointments, including minute-taking when required
Assist with updating internal websites and social media pages as needed
Monitor service communication channels and ensure timely responses
Travel to other sites across the quadrant to provide cover as needed
Deputise for Band 4 Administrators during leave or absence
Ensure adherence to health and safety policies within office hubs
Assist with maintaining and updating client contact schedules to ensure delivery of the Healthy Child Programme
For more details please see attached Job Description.
The Ideal Candidate
Our ideal candidate has:
Excellent numeracy and literacy Competent IT skills including Word, Outlook and Excel Good interpersonal skills Good organisational skills Accuracy/attention to detail Ability to prioritise own workload Effective time management Ability to work on own initiative Experience of working with confidential and sensitive information and data Understanding of patient needs and NHS ECDL or equivalent SystmOne ExperienceA driving license and access to a vehicle for work purposes is required for this role.
For more details on our requirements please see attached Job Description.
About the Company
We change lives by transforming health and care.Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.
As youd expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company youll work for is part of HCRG Care Group Holdings Limited and by applying for this job well need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
Person Specification
Qualifications Essential
The ideal candidate should possess excellent numeracy and literacy skills, competent IT skills including Word, Outlook, and Excel, good interpersonal and organisational skills, as well as accuracy and attention to detail. Additionally, they should have the ability to prioritise their own workload, manage time effectively, work on their own initiative, and have experience working with confidential and sensitive information. An understanding of patient needs and NHS, ECDL or equivalent, and SystmOne experience is required. A driving license and access to a vehicle for work purposes is necessary.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name HCRG Care Group
Address HCRG Care Group
Colchester
CO7 7FD
United Kingdom
Employer's website https://www.hcrgcaregroup.com/ (Opens in a new tab)