About this role
Job summary
An opportunity has arisen for a Band 2 Receptionist to join our Diabetes & Endocrinology team in Outpatients. The post will cover the reception area within the department, bookings patients in for their appointments and working through outpatient waiting lists to book follow up appointments into clinics, taking patient telephone calls and queries, contacting patients, alongside other admin duties.
We are looking for enthusiastic, committed, motivated individuals with excellent communication skills and previous reception and healthcare environment experience.
This is a Monday to Friday full time (37 hours) position.
Attention should be drawn to the requirements contained in the Person Specification for the role. Applicants will not be shortlisted if they have no reception experience, maths and English for example, so please read carefully
Main duties of the job
Main duties of the job
Working on the reception desk meeting and greeting patients, dealing with general enquiries, answering the telephone and carrying out administrative duties.
The overall activities of the post-holder will include, but not limited to:
*To welcome staff, patients and visitors in a friendly and professional manner, dealing with enquiries appropriately
*Recording patient information accurately
*Photocopying and distribution of copies as instructed by Line Manager
*Answering the telephone in a courteous manner dealing with enquiries and recording all messages accurately and referring on appropriately
*Maintain confidentiality of records on the telephone, in conversation and in writing
*Ensure the reception area is kept tidy
*Report any problems to line manager as appropriate
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Job description Job responsibilities *Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Person Specification
Qualifications Essential
*Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4
Experience Essential
*Previous experience of reception work *Experience of working in healthcare *Experience of dealing with the public *Public / Customer service experience *Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook) *Experience of using IT systems *Experience of working in a busy office / customer care environment *Previous administration
Additional Criteria Essential
*Good communication / customer care skills both written and verbal demonstrating sympathy and compassion *Standard keyboard / IT skills *Good organisation skills and ability to multitask *Good time management skills *Ability to deal professionally with enquiries from staff, service users and stakeholders *Ability to problem solve *Understand confidentiality and apply the principles in every day working practice *Ability to pay attention to detail where there are predictable interruptions to the work pattern *Ability to deal with stressful situations and sensitive issues
Desirable
*Ability to handle cash
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name University Hospitals Birmingham NHS Foundation Trust
Address Heartlands Hospital
Bordesley Green E
Birmingham
West Midlands
B9 5SS
United Kingdom
Employer's website https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)