About this role
Job summary
Are you looking for additional hours with flexibility where you can pick up shifts when you want to work?
gtd healthcare is one of the largest, not-for-profit, NHS commissioned primary and urgent care providers in North West England.
Due to growth of our primary care services, we are looking to employ additional Bank Receptionists to work across Droylsden and Guide Bridge Medical Practices.
Droylsden and Guide Bridge Medical Practices have a combined list size of approximately 9,000 patients. Ourpopulation is diverse and multi-cultural with a strong community spirit. A high percentage of our patients face deprivation and multi morbidity, this makes for a varied role as well as an opportunity to make a real different to individuals, families and the wider community.
The successful candidates will be friendly, confident, resilient, flexible, have well developed team work, communication, organisational and customer service skills. Primary care or secondary care reception experience is essential for this role.
We are a values driven organisation and we are passionate about providing the best possible healthcare for our patients. We are keen to develop and support staff to excel their career aspirations whilst making a positive difference to patients and the community.
Main duties of the job
Welcome and receive all patients and visitors to the Practice.Assist and direct patients to the appropriate healthcare professional/service when they arrive at the Practice.Process all requests for appointments, visits and telephone consultation/triage ensuring all calls are directed to the appropriate healthcare professional.Project a positive and friendly image to patients and visitors either in person or on the telephone.Explain Practice arrangements and formal requirements to new patients wishing to register and those seeking temporary registration.Complete new registration procedures and ensure accurate recording of details at all times.Receive and make telephone calls as required. Divert calls and take messages ensuring accuracy of detail and prompt appropriate delivery.Action repeat prescription requests and ensure they are ready for collection by the patient within 48 hours.Accept payment and issue receipts for private (non general medical services) services.Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.Act as a chaperone for general examinations if requested following appropriate training.Maintain a general overview of the reception area and take appropriate action to manage difficult/aggressive patient behaviour or those whose illness/condition worsens while waiting to be seen.For further details, please refer to the atatched job description.
About us
At gtd healthcare, we do things differently. Our not-for-profit ethos and commitment to innovation offers patients the best experience possible and a unique opportunity to transform services.
We are committed to developing and supporting our people to achieve their career aspirations while making a positive impact on patients and the wider community. Our values drive everything we do, with our people at the heart of delivering the best possible healthcare.
Benefits package
As an employee of gtd healthcare, you will be able to take advantage of our benefits package, including:
working for a values-led organisation;Real living wage employer;supporter of the Greater Manchester Good Employment Charter;access to Stream, which provides flexible, on-demand access to stream your pay during the month;salary sacrifice car benefit scheme;30 days annual leave, rising to 32 after five years of continuous service;flexible pension benefits, including NHS pension scheme;flexible working hours and policies;family friendly and carer policies;opportunities to apply for innovation and quality awards;access to gtd healthcare wellbeing initiatives;opportunity to become part of an employee owned organisation;gtd healthcare social and fun activities;cycle to work scheme;eyesight vouchers;NHS staff discounts, a free Blue Light Card and Health Service Discounts;access to an employee assistance programme.
Job description Job responsibilities
Reception duties
Welcome and receive all patients and visitors to the Practice.Assist and direct patients to the appropriate healthcare professional/service when they arrive at the Practice.Process all requests for appointments, visits and telephone consultation/triage ensuring all calls are directed to the appropriate healthcare professional and ensuring careful and accurate recording of details at all times.Project a positive and friendly image to patients and visitors either in person or on the telephone.Explain Practice arrangements and formal requirements to new patients wishing to register and those seeking temporary registration ensuring all registration procedures are completed.Complete new registration procedures and ensure accurate recording of details at all times.Receive and make telephone calls as required. Divert calls and take messages ensuring accuracy of detail and prompt appropriate delivery.Action repeat prescription requests and ensure they are ready for collection by the patient within 48 hours.Provide test results to patients on advice from the GP or Nurse.Accept payment and issue receipts for private (non general medical services) services.Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.Act as a chaperone for general examinations if requested following appropriate training.Maintain a general overview of the reception area and take appropriate action to manage difficult/aggressive patient behaviour or those whose illness/condition worsens while waiting to be seen.Deal with general enquiries and explain procedures as requested.Offer general assistance to the Practice team.
Clerical/administration
To have a thorough knowledge of all Practice procedures and protocols and know where to access them for reference adhering to them at all times.Ensure adherence at all times to the requirements of the Data Protection Act.Maintain and monitor Practice appointment system.Process all incoming and outgoing mail.Action information received.Undertake choose and book appointments as requested.Action, retrieve and accurately re-file patient notes and records as required.Ensure correspondence, reports, results etc. are filed/scanned promptly in the correct patient record and are available when patients are seen.Action notes from GPs for individual patients using the Practice clinical system.Enter and code specific data from Consultant letters, and other correspondence.Summarise new and existing patient notes following appropriate training.
Premises
Open up premises at the start of the day, if first to arrive, de-activate the alarm make all necessary preparations to receive patients for the opening time of the Practice.When last to leave premises at the end of the day, ensure that the building is totally secured, telephone diverted to Out of Hours number, internal lights are switched off and the alarm activated.Clear and re-stock consulting rooms as required.Ensure the reception area, notice boards and leaflet racks are tidy and free from clutter and obstructions.
Personal/Professional development
The post holder will participate in any training activity implemented by the Practice or gtd healthcare as part of this employment, such activity to include:
Participation in an annual performance review (appraisal), including taking responsibility for maintaining a record of own development activity.Taking responsibility for own development and learning by following through objectives set at appraisal.Ensure attendance at identified training events.Attend induction training, mandatory training and mandatory updates as required.Attendance at Practice meetings.Support the induction and training of new members of staff in reception procedures.
Quality
The post holder will strive to maintain quality within the Practice by:
Alerting other team members to issues of quality and risk.Assessing own performance and taking accountability for own actions, either directly or under supervision.Contribute to the effectiveness of the team by reflecting on own and teams activities and making suggestions on ways to improve and enhance the teams performance.Work effectively with individuals in other agencies to meet patients needs.Effectively manage own time, workload and resources.
Other duties
Any other duties, as agreed with the line manager to meet the needs of the organisation. This may include travel to other sites within the organisation.
Person Specification
Skills and attributes Essential
Excellent organisational skills. Excellent communication skills verbal and written. Excellent customer service skills. Polite, pleasant & professional interpersonal manner, both on the telephone and in person. Able to work effectively as part of a team. Able to work on own initiative & problem solve within own area of work. An understanding, acceptance & adherence to the need for strict confidentiality. Able to work without direct supervision and determine own work priorities. Able to work under pressure. Able to liaise effectively with a range of Individuals / services within the Practice, within gtd healthcare and externally. Good standard of IT/word processing skills. Able to maintain an accurate and thorough approach to work. Able to work to set standards, policies & procedures. Interest & aptitude for learning new skills. Willingness to actively engage in appraisal, personal development and training. Awareness of diversity issues & able to work in a non-discriminatory manner. Flexible approach to undertaking a wide variety of tasks. Flexible approach to working hours, willingness to work anti-social hours, shifts, cover at other Practices etc.
Qualifications Essential
Good standard of secondary education. Demonstrable commitment to professional development.
Desirable
IT/ Word processing qualification.
Experience Essential
Experience in a Primary OR Secondary Care Reception / Administration role. Reception & clerical duties. Using Microsoft applications. Using a computerised booking in system. Dealing with the public/patients. Working in a busy telephone answering environment. Working as part of a team. Competent and independent user of Clinical software. e.g. EMIS, Docman, Accurx, Adastra, SystmOne etc.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Gtd Healthcare
Address Droylsden Medical Practice
3 Albion Drive, Droylsden
Greater Manchester
M43 7NP
United Kingdom
Employer's website https://www.gtdhealthcare.co.uk/ (Opens in a new tab)