About this role
Job summary
Salary: £29,064 - £ 31,022 pro rata
Hours per week: 37 hours
Temporary/Fixed term: 12 months
Interview date: Week commencing 31st August 2026
Main duties of the job
Were looking for someone whos passionate about helping people and ready to make a real difference!
As a Housing Triage and Needs Officer, youll be the first point of contact for residents seeking housing advice, support, or emergency help. Youll assess needs, offer guidance, and help people navigate difficult and often sensitive situations such as homelessness, domestic abuse, or serious illness.
Were looking for a skilled communicator who can build trust quickly - someone who listens, understands, and responds with empathy and professionalism. Youll assess housing needs, provide advice, and help people facing homelessness, domestic abuse, or other housing crises.
Youll work closely with a supportive team and partner agencies, ensuring people receive the right help at the right time. Every day is different, and your work will have a direct impact on the lives of vulnerable individuals and families. Youll need to be confident, compassionate, and able to make sound decisions based on law, policy, and individual circumstances.
Youll bring experience from housing, advice, or care services, along with strong communication and problem-solving skills. Youll be comfortable working independently, managing your time, and using IT systems to record and track cases. A good understanding of housing law and the challenges faced by people in housing need will help you thrive in this role.
About us
Why us
Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits here.
Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customerfacing roles work entirely from their service location.
We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.
Job description Job responsibilities
For more information about the duties of the role, please refer to the role description and person specification attached.
Person Specification
Qualifications Essential
You will bring experience from housing, advice, or care services, along with strong communication and problem-solving skills. Youll be comfortable working independently, managing your time, and using IT systems to record and track cases. A good understanding of housing law and the challenges faced by people in housing need will help you thrive in this role.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Wiltshire Council
Address County Hall
Bythesea Rd
Trowbridge
Wiltshire
BA14 8JN
United Kingdom
Employer's website http://www.wiltshire.gov.uk/ (Opens in a new tab)