About this role
Job summary
We are looking for a friendly, organised, and proactive Receptionist / Medical Navigator to join our busy GP surgery. This is a key front-line role where you will be the first point of contact for our patients, providing excellent customer service while ensuring they are directed to the most appropriate care and support.
The successful candidate will thrive in a fast-paced environment, remain calm under pressure, and demonstrate empathy, professionalism, and strong communication skills.
Main duties of the job
Welcoming patients and visitors to the practice in a professional and courteous manner. Answering a high volume of telephone calls and responding to patient enquiries. Undertaking active triage and care navigation, assessing patient needs using practice protocols and directing them to the most appropriate clinician or healthcare service. Booking, amending, and cancelling appointments efficiently. Managing repeat prescription requests and administrative queries. Processing patient registrations and maintaining accurate patient records. Handling confidential information in accordance with GDPR and NHS policies. Liaising effectively with GPs, nurses, pharmacists, and the wider practice team. Supporting the smooth day-to-day running of the reception and administrative functions.
About us
We are busy GP surgery with 24,000 patients. We share a culture of learning and training, valuing diversity and equality and we aim for a happy team with high morale and motivation.
We offer:
A supportive and friendly working environment. Full training in active care navigation and practice systems. Opportunities for ongoing learning and professional development. NHS Pension Scheme. A rewarding role making a genuine difference to patients every day.
Job description Job responsibilities
Key Responsibilities
Welcoming patients and visitors to the practice in a professional and courteous manner. Answering a high volume of telephone calls and responding to patient enquiries. Undertaking active triage and care navigation, assessing patient needs using practice protocols and directing them to the most appropriate clinician or healthcare service. Booking, amending, and cancelling appointments efficiently. Managing repeat prescription requests and administrative queries. Processing patient registrations and maintaining accurate patient records. Handling confidential information in accordance with GDPR and NHS policies. Liaising effectively with GPs, nurses, pharmacists, and the wider practice team. Supporting the smooth day-to-day running of the reception and administrative functions.
Person Specification
Knowledge and skills Essential
We are looking for someone who: Has excellent communication and interpersonal skills. Is confident in undertaking active patient triage and care navigation, ensuring patients access the right service at the right time. Can work effectively in a busy, sometimes demanding environment. Demonstrates excellent organisational and time management skills. Has strong IT skills and can quickly learn new clinical systems. Is professional, compassionate, and committed to delivering outstanding patient care. Works well both independently and as part of a team. Understands the importance of confidentiality and safeguarding. Previous experience in a GP practice, healthcare setting, or customer service role is desirable but not essential, as full training will be provided for the right candidate.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Huntingdon Road Practice
Address 1 Huntingdon Road
Cambridge
CB3 0DB
United Kingdom
Employer's website https://www.huntingdonroadsurgery.co.uk (Opens in a new tab)