About this role
Job summary
About the team:
An exciting opportunity has arisen for a SeniorAdministrator working for the Crisis team and other clinicians in the multi disciplinary team (MDT) across the Service.
About the role:
This is a full-time position based at Croydon CAMHS, Christopher Wren House.
The post holder will work alongside CAMHS clinicians, assisting with queries, composing correspondence, proof reading, booking appointments, diary management, minute taking and provide general admin support to Crisis team, Consultants and clinical members of the Service. The post holder will possess the ability to work on their own initiative, to liaise effectively with a broad range of professionals, families, young people and to maintain confidentiality.
In addition, the post holder will have strong links with the wider CAMHS administrative team and cover on an ad hoc basis when required.
Main duties of the job
a) The post holder will be responsible for providing a proactive, comprehensive administrative and secretarial service to a multi-disciplinary team.
b) The administrator is often the first point of contact for families/carers and other members of the service user's network and plays an important role in ensuring a good patient experience and positive image of the service.
c) Due to the focus of the team in working collaboratively with A&E and other crisis teams, the post holder must proactively create and maintain effective working relationships with these partners.
d) Managing the administrative component of the Trust patient database, i.e. inputting referral and patient information, monitoring and updating operational data quality
About us
We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close knit team at SLaM. It's important to us that you valued and appreciated and that are why we have a comprehensive benefits package on offer.
Some of our benefits are highlighted here:
Generous pay, pensions and leave, we offer a comprehensive pay, pensions and leave package, which is dependent on the role and length of service.
Work life balance, flexible working and support a range of flexible options, such as: part-time working and job sharing.
Career development, There are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes
Car lease, our staff benefits from competitive deals to lease cars
Accommodation, our staff benefits from key-worker housing available which is available on selected sites
NHS discounts, with discounts up to 10% from a variety of well-known retail brands though Health Service Discounts website.
Other benefits include:
Counselling services
Wellbeing events
Long service awards
Cycle to work scheme
Season ticket loan
Childcare vouchers
Staff restaurants
Job description Job responsibilities
To provide a professional and confidential administration service, to include typing; preparing correspondence; proof reading documents; photocopying; filing; scanning; dealing with post; having access to team members outlook calendars.
To assist people in a helpful, diplomatic and tactful manner; screening and rerouting calls, as appropriate. Taking clear, concise messages and dealing with general enquiries, where appropriate.
To act independently to ensure daily tasks and on-going workloads are prioritised and completed within agreed timescales. Manage multiple tasks within the working day whilst maintaining quality standards.
Ability to work in an unpredictable pattern, dealing with frequent interruptions.
Organise the booking of interpreters and translation of correspondence, where appropriate.
To arrange appointments and meetings as required.
Attend meetings including team meetings and produce minutes.
Order stationery and be responsible for the following up of orders
To add referrals to the Trust patient database within 24 hours of receipt.
Oversee the administrative/contracting component of the Trust patient database ensuring patient details are updated and accurate at all times, whilst adhering to timescales and data protection
See job description in full.
Person Specification
Qualifications Essential
NVQ 3 in Business Administration; or equivalent administrative/secretarial experience GCSEs or equivalent qualifications in English Language (A - C grade or 5 +) & Mathematics (A - C grade or 5 +)
Desirable
RSA 3 secretarial qualification or equivalent qualification
Experience Essential
Excellent communication skills both verbal and written Confident telephone manner Excellent typing skills (50wpm or above) Accurate grammar, spelling and punctuation Ability to work as part of a team Ability to plan, prioritise and multi task
Desirable
Experience of working in the NHS, ideally within a mental health environment; hospital or community clinic
Knowledge Essential
Experience in a responsible administrative / secretarial role Experience of minuting meetings Experience of composing correspondence Proficient use of Microsoft Outlook, Word, Excel and PowerPoint Awareness of Data Protection and Confidentiality Understanding of Racial Awareness and Diversity
Desirable
Health and Safety awareness
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name South London and Maudsley NHS Foundation Trust
Address Christopher Wren House
113 High Street
Croydon
CR0 7NQ
United Kingdom
Employer's website https://www.slam.nhs.uk/ (Opens in a new tab)