About this role
Job summary
Temporary Staffing Services (Bank) - Admin & Clerical Opportunities Lewisham and Greenwich NHS Trust, LGT, Temporary Staffing Services, Bank, is seeking to expand its pool of experienced temporary workers for Administrative and Clerical assignments. This is to support with a number of high priority projects over the next nine months. These are ad hoc, temporary opportunities that arise as and when required across a variety of divisions and departments at our two hospital sites: University Hospital Lewisham Queen Elizabeth Hospital, Woolwich Assignments can vary in duration and structure, ranging from single day placements to opportunities lasting several weeks. Please note: Bank work cannot be guaranteed and should not be relied upon as a reliable source of income. Important Information If you are interested in joining our Temporary Staffing Services Bank and believe you have the skills and qualities we are looking for, we encourage you to submit an application. However, to ensure realistic expectations, please be aware that these projects may not commence immediately. As a result, successful applicants may not be contacted regarding opportunities straight away. For further information about anticipated project timelines and potential opportunities, please contact [email protected] in writing
Main duties of the job
Answering the telephone, call centre, dealing with internal/patient focused queries, taking telephone messages and relaying them to the appropriate person/people/division.
Responding to email queries and passing to the relevant departments/people/division concerned
Photo copying/scanning
You may also be required to access and work on various digitalised internal systems (depending on placement) so accurate data entry is essential
Making and re-scheduling appointments over the telephone and in person using system-based booking facilities
About us
Lewisham and Greenwich NHS Trust is a community focused provider of local and acute care, providing high Lewisham quality services to over one million people living across the London boroughs of Lewisham, Greenwich and Bexley. With a turnover of around £700 million, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham and a range of community settings in Lewisham. We also provide some services at Queen Marys Hospital in Sidcup.
The Trust has 7,000 staff and, in 2020, won a London NHS Parliamentary Award in recognition of a wide range of initiatives to make the organisation a great place to work. The Trust was also a finalist in the 2021 Health Service Journal Awards for this programme, which has succeeded in reducing vacancy rates from a high of 17.5% in 2018 to 8.1% at the time of writing. In addition, the Trusts staff retention is now in the top five in London, with 89% of staff staying at the organisation, against a median of 81% for peer organisations.
Our hospitals provide a wide range of inpatient and outpatient services, as well as emergency and planned care. Over the last year, our emergency performance has been among the strongest in London, despite our emergency departments being among the busiest in the capital.
Job description Job responsibilities
All general office administration duties
Answering the telephone, dealing with internal/patient focused queries, taking telephone messages and relaying them to the appropriate person/people/division.
Responding to email queries and passing to the relevant departments/people/division concerned
Photo copying/scanning
You may also be required to access and work on various digitalised internal systems (depending on placement) so accurate data entry is essential
Making and re-scheduling appointments over the telephone and in person using system-based booking facilities
Person Specification
Experience Essential
Working within a team Working in a sales/customer/patient focused environment
Desirable
Working within the NHS
Qualifications Essential
Educated to GCSE Standard or equivalent to include Maths and English A to C
Desirable
NVQ 3 in administration
Knowledge and Skills Essential
Ability to prioritise workload Exceptional IT Skills including Word, Excel, Outlook and Power point Interpersonal Skills. Excellent communication skills both written and verbal. Ability to co-ordinate Multi task Act on your own initiative
Desirable
iCare knowledge EPIC knowledge Microsoft Knowledge
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Lewisham and Greenwich NHS Trust
Address Lewisham Hospital Nhs Trust
Lewisham High Street
London
SE13 6LH
United Kingdom
Employer's website https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)