About this role
Job summary
Are you looking for a satisfying job working with a friendly team within an interesting and varied service? We are looking for an administrator to support the work of our Dietitians within the East Dietetic service.
To provide an accurate and prompt administrative function to facilitate the delivery of an efficient and effective appointment booking service. To provide comprehensive reception, and booking support for Therapy services, demonstrating a courteous, professional and sensitive manner at all times. The post-holder is expected to prioritise, manage his/her time and demonstrate a high degree of flexibility.
Main duties of the job
The role will involve inputting patient referrals on to the patient administration system and contacting patients by letter, email and telephone to arrange appointments.
Excellent IT skills, ideally in using a hospital administration system (or similar) are essential and you'll need to be an excellent, tactful communicator.
We are looking for someone to be part of the team, who works confidently and efficiently, demonstrating a helpful, courteous, professional and sensitive manner at all times.
By the nature of the duties, the post-holder will be required to maintain strict confidentiality and will be expected to deal with patients, carers, relatives, medical staff and other service users, using the telephone and in writing, with courtesy and discretion at all times.
The ability to speak Welsh is essential for this post (Welsh language level 4-5).
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job description Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications Essential
Good general education Typing OCR/RSA Stage II or equivalent qualification/experience
Desirable
ECDL NVQ Level 2 in relevant Administration or Customer Services
Experience Essential
Admin experience in customer service environment
Desirable
Experience of working within the NHS (hospital environment) Experience within busy office / service environment Experience of use of Therapy Manager system
Skills Essential
Ability to prioritise workload / Excellent organisational skills / To function efficiently under pressure and to meet deadlines Excellent communication skills. Welsh Language skills level 4-5 (ESSENTIAL FOR SHORTLISTING) Good knowledge of IT and Windows applications
Desirable
Knowledge of Patient Administration system/ ORACLE
Values Essential
Approachable and professional in dealing with people and able to deal with difficult/emotional situations A flexible attitude toward duties and responsibilities
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Betsi Cadwaladr University Health Board
Address Wrexham Maelor Hospital
Croesnewydd Road
Wrexham
LL13 7TD
United Kingdom
Employer's website https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)