About this role
Job summary
We are looking for a friendly, organised and reliable Receptionist & Prescription Clerk to join our busy and welcoming GP practice at Len Valley Practice.
This is a varied role offering the opportunity to work across both patient reception and prescription administration, making it ideal for someone who enjoys a busy working environment and likes having a role with plenty of variety.
You will be one of the first points of contact for our patients, providing a friendly, professional and caring service while helping the practice run smoothly. Alongside your reception duties, you will support the safe and accurate processing of repeat prescriptions and develop your knowledge of NHS prescribing and dispensary processes.
You will work closely with our reception, dispensary and clinical teams, building strong relationships with colleagues and healthcare professionals. We are looking for someone who is confident communicating with people, organised, able to prioritise their workload and remains calm and professional when things get busy.
Previous GP or healthcare experience would be welcomed but is not essential. What matters most to us is your attitude, reliability, willingness to learn and commitment to providing an excellent service to our patients.
If you are looking for a rewarding role where no two days are quite the same and you can make a genuine difference to patients and the wider practice team, we would love to hear from you.
Main duties of the job
This is a varied role combining GP reception and prescription administration, with responsibilities across both areas of the practice.
You will:
Welcome and assist patients, visitors and healthcare professionals.Manage telephone calls, appointments, enquiries and messages.Support patient registrations, online services and routine administrative tasks.Process repeat prescription requests accurately and within agreed timescales.Prepare prescriptions and medication labels for dispensing patients.Liaise with GPs, pharmacists, hospitals and other healthcare professionals regarding prescription queries.Support prescription administration, filing, delivery schedules and dispensary paperwork.Use EMIS Web, Patient Access and other practice systems to keep patient information accurate and up to date.Monitor emails, tasks and workflows and ensure work is completed or appropriately handed over.Help maintain an organised, welcoming and professional reception environment.The role requires someone who can confidently switch between reception and prescription duties, prioritise competing demands and maintain accuracy and confidentiality in a busy practice. Full training and support will be provided to help you develop confidence across both areas of the role.
About us
Len Valley Practice is a friendly forward thinking GP surgery based in the historic village of Lenham Kent caring for just over ten thousand patients across Lenham and Harrietsham The practice is led by five GP partners supported by salaried GPs, GP registrars a strong nursing team, healthcare assistants, pharmacists, physiotherapy and paramedic practitioners as well as skilled administrative and dispensary staff.
We provide a wide range of primary care services including long term condition management, immunisations, maternity and family planning, minor surgery, health screening and treatment of illness or injury Rated Good by the Care Quality Commission the practice is committed to delivering safe effective and patient centred care.
We pride ourselves on being an approachable, supportive and community focused organisation with a strong emphasis on teamwork professional development and delivering high quality care for all.
Job description Job responsibilities
Job Title: Receptionist & Prescription Clerk
Responsible to: Practice Manager
Accountable to: Practice Partnership
Job Summary
We are looking for a friendly, organised and reliable individual to join our busy GP practice as a Receptionist & Prescription Clerk. This varied role combines front-of-house reception duties with the administration and processing of repeat prescriptions.
The successful candidate will provide excellent customer service to patients and visitors while supporting the safe, accurate and efficient processing of prescriptions. They will be able to work independently, communicate effectively, prioritise a varied workload and maintain the highest standards of confidentiality at all times.
A flexible approach is essential, as additional hours may occasionally be required to provide cover for annual leave and sickness.
Main Responsibilities
Reception Duties
Welcome patients and visitors in a friendly, professional and confidential manner.Ensure all visitors sign in and out appropriately.Answer incoming telephone calls promptly, directing enquiries to the appropriate member of staff where necessary.Book, amend and cancel appointments in accordance with practice protocols.Accurately record telephone messages, appointment requests and home visit requests on the clinical system.Relay test results to patients once authorised by a GP or clinician.Handle patient enquiries and concerns professionally, escalating complaints to the Reception Lead or Practice Manager where appropriate.Process new patient registrations and assist patients with Online Services registration.Monitor emails, tasks and workflows regularly and action them appropriately.Process incoming and outgoing correspondence, including scanning documents and distributing internal and external mail.Assist with patient recalls and other routine correspondence.File patient records and ensure electronic records are maintained accurately.Ensure reception and waiting areas remain clean, tidy and well stocked with forms and stationery.Keep patient information displays and noticeboards up to date.Complete opening and closing reception procedures as required.Support the induction and training of new reception staff where appropriate.Prescription & Dispensary Duties
Process repeat prescription requests received online, by paper, telephone or from external organisations in accordance with practice protocols.Print repeat prescriptions for dispensing, non-dispensing and weekly MDS patients within agreed timescales.Accurately issue labels for repeat medication for dispensing patients.Liaise with GPs, pharmacists, hospitals, care homes and other healthcare providers regarding prescription queries.Assist with prescription administration, filing and preparation for payment claims.Prepare delivery schedules where required.Sort and file dispensary invoices and other documentation.Undertake general dispensary administrative duties.Ensure prescriptions are processed safely, accurately and in accordance with Standard Operating Procedures (SOPs).Escalate prescription queries or discrepancies to the Pharmacist or Dispensary Lead where appropriate.General Responsibilities
Develop and maintain positive working relationships with colleagues, patients and external organisations.Use EMIS Web, Patient Access, NHS systems and Microsoft Office confidently and accurately.Ensure outstanding work and important information are handed over appropriately at the end of each shift.Attend staff meetings, mandatory training and practice events as required.Participate in the practice appraisal process and complete agreed learning objectives.Maintain strict patient and staff confidentiality in accordance with GDPR and NHS policies.Adhere to all practice policies, procedures and Standard Operating Procedures.Comply with Health & Safety requirements and contribute to maintaining a safe working environment.Maintain a professional appearance and behave courteously and respectfully at all times.Undertake any other reasonable duties appropriate to the role as requested by the Practice Manager or Practice Partners.Person Specification
Essential
Excellent verbal and written communication skills.Strong customer service skills with a caring and professional approach.Good organisational skills and attention to detail.Ability to work independently and prioritise a varied workload.Confident using computer systems and learning new software.Ability to remain calm under pressure in a busy environment.Flexible and reliable team player.Commitment to maintaining patient confidentiality.Desirable
Previous experience working in General Practice or another healthcare setting.Experience using EMIS Web.Previous dispensary or prescription processing experience.Knowledge of NHS prescribing processes.Experience of dealing with the public in a customer-facing role.Training & Development
The post-holder will:
Participate fully in the annual appraisal process.Complete all mandatory training required by the practice.Attend additional training and development opportunities appropriate to the role.Keep knowledge and skills up to date to support both reception and prescription responsibilities.
Person Specification
Experience Essential
Experience working in a customer-facing or patient-facing role. Experience using computer systems and processing information accurately. Experience handling telephone calls, enquiries or requests professionally. Experience working as part of a team in a busy environment. Experience managing and prioritising a varied workload.
Desirable
Previous experience working in General Practice, primary care or another healthcare setting. Previous experience processing prescriptions or working within a dispensary or pharmacy. Experience using EMIS Web or another clinical/healthcare computer system. Knowledge or experience of NHS administrative processes. Experience dealing with confidential or sensitive information.
Qualifications Essential
Good standard of general education, including literacy and numeracy. Willingness to undertake all training required for the role.
Desirable
GCSE English and Maths or equivalent. Previous healthcare, administration or customer service-related qualification. Relevant NHS, primary care or medical administration training.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Len Valley Practice
Address Groom Way
Lenham
Maidstone
Kent
ME17 2QF
United Kingdom
Employer's website https://www.lenvalleypractice.co.uk/ (Opens in a new tab)