About this role
Job summary
The Acute and Emergency administrator will support a range of administrative functions across the acute and emergency floor, inclusive of the Emergency Department (ED), Acute Medical Unit (AMU) and Medical Same Day Emergency Care (SDEC), in order to support the nursing and medical staff with the daily administration of the areas.
Main duties of the job
You will need to:-
be an excellent communicator both written and verbally. be polite and welcoming to all which may include patients, staff and visitors. Often you will be the first point of contact of the ward , either in person or on the phone; first impressions count hugely and maintaining confidentiality is very important too. be adaptable and flexible to ever changing situations which, during busy times, may mean that you are side tracked from your own work plan and the ability be able to understand that in a health care setting, not every day is the same or predictable all the time have knowledge of , or will have the confidence to learn how to use different computer software systems namely at present we use Maxims and access Symphony system be organised and have the ability to encourage others to follow your example. have an understanding of ordering supplies and managing resources needed for your role
About us
Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire NHS FT , the George Eliot Hospital NHS Trust and Worcestershire Acute Hospitals NHS Trust.
Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.
We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care we'd want for our family and friends.
More than 3,500 people work for the Trust - they tell us it's a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.
We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.
Russell Hardy, Trust Chairman: "The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential."
Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time...all the time.
Job description Job responsibilities
To view role requirements and role responsibilities in full, please view supporting documents linked to this vacancy.
To support internal mobility and retain organisational knowledge, this vacancy may be prioritised for colleagues awaiting redeployment matching.
Person Specification
Experience Desirable
Knowledge of patient systems Knowledge of a hospital environment
Skills, Knowledge & Abilities Essential
Computer skills (including intranet, email and data inputting) Good communication skills, with tact and diplomacy Knowledge and understanding of patient confidentiality Ability to handle difficult situation calmly and effectively
Desirable
Knowledge of Maxims Computer System or other NHS computer systems
Education & Qualifications Essential
GCSE in English and Maths or equivalent experience
Desirable
IT Qualification or equivalent experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Wye Valley NHS Trust
Address Wye Valley NHS Trust
Stonebow Rd
Hereford
HR1 2ER
United Kingdom
Employer's website https://www.wyevalley.nhs.uk/ (Opens in a new tab)