About this role
Job summary
At present, University Hospitals of North Midlands is unable to offer visa sponsorship for Band 2 to Band 4 roles, as these positions do not meet the minimum salary and skill thresholds required under UK Visas and Immigration (UKVI) regulations.
We are seeking a motivated and proactive Domestic Training Supervisor to support the delivery of high-quality cleaning services across UHNM. Working closely with the Facilities Management Team, you will lead the training and development of domestic staff, ensuring compliance with the National Standards of Cleanliness, Trust policies, infection prevention requirements, and health and safety standards.
You will deliver inductions, refresher training, competency assessments and workplace coaching, while monitoring training compliance, maintaining accurate records and identifying development needs. Working collaboratively with supervisors and managers, you will support staff to achieve high standards and contribute to continuous service improvement across both hospital sites.
This is a hands-on role combining training, supervision and operational support. During periods of service pressure, you will work alongside frontline teams to maintain cleanliness standards and ensure a safe, clean and welcoming environment for patients, visitors and staff.
Main duties of the job
As the Domestic Training Supervisor, you will support the delivery of a high-quality domestic service across UHNM by training and development of Domestic Assistants. You will ensure staff have the knowledge, skills and competencies required to meet National Standards of Cleanliness, Trust policies and infection prevention requirements.
The role involves delivering inductions, refresher training, workplace coaching and competency assessments, while maintaining accurate training records and monitoring compliance with statutory, mandatory and role-specific training requirements. You will identify training needs through audits, observation and feedback, implementing improvement plans to maintain consistent service standards.
Working closely with Facilities Management, you will support in cleaning methods, COSHH, health and safety, infection prevention and the safe use of equipment. You will support the allocation of trained staff across service areas, contributing to service improvement, and assist with the induction and development of new starters.
This is a hands-on role requiring you to lead by example to maintain cleanliness standards and service delivery targets.
The successful candidate will be a positive role model with excellent communication and organisational skills, a customer-focused approach and a commitment to developing staff and promoting excellence in healthcare cleaning services.
About us
University Hospitals of North Midlands NHS Trust (UHNM) is one of the largest and most modern NHS Trusts in the country. Operating across two sites, Royal Stoke University Hospital and County Hospital, UHNM provides healthcare services to around three million people.
The Trust is nationally recognised for its high-quality facilities, teaching, research, and specialist clinical services. UHNM is also the Major Trauma Centre for North Midlands and North Wales, delivering expert care to patients with the most complex and serious injuries.
UHNM recognises that every employee plays a vital role in delivering outstanding patient care, regardless of their position within the organisation. The Trust is committed to developing its workforce through a wide range of learning and development opportunities, enabling staff to achieve their full potential.
Equality, diversity, and inclusion are at the heart of UHNM's culture. The Trust is dedicated to providing fair and transparent opportunities for career progression and fostering an environment where all staff feel valued, respected, and supported. Employees are encouraged to embrace the Trust's values, which have been co-created with staff, patients, and carers.
UHNM believes that investing in and supporting its workforce has a direct impact on the quality of care provided to patients. As such, staff wellbeing, development, and engagement are considered just as important as the care delivered to the communities the Trust serves.
Job description Job responsibilities
Please note: This position is primarily based at County Hospital, Stafford, but the successful candidate will be required to work across both County Hospital and Royal Stoke University Hospital to support domestic services and training needs. A flexible approach to travel and working locations is essential.
This is a challenging and rewarding opportunity for an organised, motivated and approachable individual to lead the training and development of domestic staff across UHNM. As the Domestic Training Supervisor, you will play a vital role in ensuring staff are trained, competent and supported to deliver high standards of cleanliness that contribute to safe, high-quality patient care.
This role will suit an individual with strong leadership and communication skills, experience within a cleaning, facilities or support services environment, and a good understanding of healthcare cleaning standards, COSHH requirements and Health & Safety legislation. A positive, customer-focused approach and the ability to build effective working relationships are essential.
At UHNM, we recognise the importance of achieving a healthy work-life balance and are committed to supporting flexible working wherever possible. We encourage an adaptive approach to start and finish times to meet the needs of the successful candidate. In return, you will be expected to adopt a flexible approach to working patterns, including the requirement to work across sites and undertake varied shifts, including weekends, to meet the needs of the service.
For further information about working for UHNM, please visit our website and refer to the attached Job Description and Person Specification.
Person Specification
Qualifications Essential
Good standard of general education (GCSE level or equivalent in English and Maths or demonstrable literacy and numeracy skills)
Desirable
NVQ Level 2 in Cleaning, Support Services or equivalent relevant experience
Essential and desirable Essential
Knowledge of National Standards of Cleanliness and their application within a healthcare environment. Awareness of Health & Safety regulations, including COSHH Ability to deliver effective training, coaching and on-the-job instruction to staff Good communication skills, both verbal and written, with the ability to explain procedures clearly Basic IT skills (e.g. use of email, training systems, recording data) Experience of supporting or delivering training in the workplace Able to lead by example and promote high standards of cleanliness and behaviour Ability to remain calm under pressure and adapt to changing service demands
Desirable
Experience within an NHS or healthcare setting NVQ Level 3 in Cleaning Supervision, Facilities Services or equivalent Experience contributing to audits or service improvement activities
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name University Hospital of North Midlands NHS Trust
Address County Hospital
Weston Road
Stafford
ST16 3SA
United Kingdom
Employer's website https://www.uhnm.nhs.uk (Opens in a new tab)