About this role
Job summary
Dermatology is a busy outpatient service delivering specialist care to a diverse patient population. The receptionist plays a key role in ensuring patients receive a welcoming, efficient and positive experience throughout their visit.
An exciting opportunity has arisen for a Receptionist to join the Dermatology team. The successful candidate will be the first point of contact for patients attending the department, providing a professional, friendly and efficient reception service.
The role involves welcoming and checking in patients, managing appointments, responding to telephone and face-to-face enquiries, supporting patients and visitors, and liaising with clinical and administrative colleagues to ensure the smooth running of the department. The successful candidate will have excellent communication and organisational skills, be able to work effectively in a busy environment, and demonstrate a caring and patient-focused approach at all times.
Please note that this vacancy may close earlier than the advertised closing date if a sufficient number of applications are received. We therefore encourage interested applicants to submit their application as soon as possible.
Main duties of the job
To meet and receive all customers into any of the reception areas covered by theDermatology department, including the checking-in of booked patients for theirappointments, and the safe and tidy keeping of the Dermatology waiting area.
About us
Come and join a Trust rated Outstanding by the CQC. South Warwickshire University NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further. In addition our staff survey results have placed us 4th in the country for recommended place to work.
We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.Our values can be summed up in one sentence. We are 'Trusted to provide safe, inclusive, effective and compassionate care'. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn't matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.
As part of our commitment to Equality, Diversity and Inclusion we encourage all applicants to complete a short survey. This can be accessed via the link below:
https://forms.office.com/e/ahWY3eAGM2
We appreciate you completing the survey.
Job description Job responsibilities
Reception responsibilitiesTo meet and receive all customers into the Dermatology department andadvise appropriate Dermatology staff of their arrival.To receive and check in on the database all patients scheduled forappointments.To be responsible for the distribution of departmental post.To support patients/carers when they are distressed involving theprofessional team members when required.To advise patients/carers of current waiting times.To liaise with ambulance control for patient return journeys.To be responsible for the safe and tidy waiting room environment.8. To book follow up appointments where necessary/required.General responsibilitiesTo deal with telephone enquiries from out-patient nurses and other Truststaff.To operate, input and retrieve data using the Trust PAS system, and e-mailapplication.Development responsibilitiesTo undertake training as necessary.To assist in the development of team colleagues.To participate in appraisals and personal reviews and work to achieve setobjectives.To participate in team, professional and personal development activities andpromote commitment to continuous development and improvement.Policies/Complaints/H&STo ensure that all staff consciously review mistakes, complaints andincidents/near misses as well as successes to improve performance and thelevel of customer care.To ensure that all Trust standards are maintained and monitored to improvethe quality of care to all whom come into contact with services provided bySouth Warwickshire General Hospitals NHS Trust.Every employee has a duty to take reasonable care of the health and safetyof him/herself and of other persons who may be affected by his/her acts oromissions at work and cooperate with the Trust to ensure that statutory andTrust regulations are compiled with.
Person Specification
Qualifications Essential
Good general education
Desirable
Keyboard qualification NVQ II in Admin or Customer Care
Experience Essential
Experience in admin or customer care environment
Skills Essential
Basic computer knowledge and operation Experience of typing and data entry Excellent communication skills Ability to advise patients Ability to communicate clearly in written and spoken English. Ability to produce accurate work Ability to work with minimal supervision following training
Desirable
Ability to use booking and IT systems Experience of hospital information systems Experience of dealing with a variety of people Previous reception experience Experience dealing with a wide range of people.
Personal Qualities Essential
Essential to be flexible, polite and friendly Experience of working in the NHS Calm under pressure Ability to empathise with patients
Desirable
Experience of working in a pressurised environment
Other Job Requirements Essential
Ability to work in independently Weekend working Able to work a variety of hours. Flexible approach to working hours to cover colleagues Annual leave, sick leave etc
Desirable
Independent means of transport
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name South Warwickshire University NHS Foundation Trust
Address Warwick Dermatology Centre
Warwick
CV34 4UN
United Kingdom
Employer's website https://www.swft.nhs.uk/ (Opens in a new tab)