About this role
Job summary
We are seeking a motivated Receptionist/Administrator to joi our friendly team. This is a key role within the practice, supporting the clinical and administration team and ensuring the smooth flow of patient services.
Main duties of the job
First point of contact for patients in person and by phone
Deliver a professional and empathetic service.
Manage appointments, cancellations, registrations, prescription requests, and general queries via EMIS.
Support clinical triage and direct patient flow efficiently.
Confident daily use of EMIS Web for record updates, coding, and appointment management.
Handle communications (email, mail, results, documents).
Assist with document management (scanning, coding, AccuRx tasking).
Uphold data accuracy, confidentiality, and GDPR compliance.
Provide admin cover as needed across the team.
Strong experience using EMIS Web in primary care.
Excellent patient communication and multitasking skills.
Accurate, reliable, and professional.
Solid understanding of confidentiality and NHS governance.
Experience in a busy reception setting.
Proactive in service improvement.
About us
The Shrubberies Medical Centre is a small, friendly GP surgery located in South Woodford, offering personalised care and attention to all our patients. With a registered list of approximately 8,500 patients, we pride ourselves on providing accessible, patient-centred care in a supportive and welcoming environment.
We are committed to delivering high-quality healthcare through a collaborative, multidisciplinary approach. In addition to our experienced team of GPs and an Advanced Nurse Practitioner (ANP), we are supported by a dedicated group of professionals including:
First Contact Practitioner (MSK specialist)
Clinical Pharmacist
Care Co-ordinator
Social Prescriber
Mental Health Practitioner
Phlebotomist
This wider team allows us to provide holistic, timely, and proactive care, addressing both medical and social needs within our patient population.
We are open five days a week (Monday to Friday) and also offer extended access to care during evenings, weekends, and bank holidays via our local network. This ensures our patients can access medical advice and treatment at a time that suits them best.
At The Shrubberies Medical Centre, we strive to deliver safe, effective, and compassionate care, placing patients at the heart of everything we do. We have a supportive and inclusive team culture.
Benefits
NHS Pension Scheme
Ongoing training and development
Job description Job responsibilities Job Title:
Primary Care Administrator / Workflow / Receptionist
Location:The Shrubberies Medical Centre, South Woodford, E18
Overview:The Shrubberies Medical Centre is a small, friendly GP surgery serving a patient list of approximately 8,500. We pride ourselves on delivering personalised, high-quality care in a supportive team environment.
We are looking for a motivated Receptionist/Administrator to join our friendly team.
Key ResponsibilitiesReception & Front Desk Duties
First point of contact for patients, both face-to-face and over the phone.
Manage appointments, cancellations, and prescription requests using EMIS.
Register new patients and handle general queries with professionalism and empathy.
Support clinical triage and maintain patient flow efficiently.
Clinical System & Referral Admin
Confident daily use of EMIS Web for managing appointments, patient records, coding, and documentation.
Administrative Support
Handle incoming and outgoing communications (emails, letters, results, documents).
Process and code clinical documents using EMIS and AccuRx.
Manage tasks within EMIS Web
Maintain confidentiality, data accuracy, and GDPR compliance.
Provide general administrative and reception support, including cover for staff absence.
Essential Requirements
Good communication and interpersonal skills; confident dealing with the public.
Excellent time management, accuracy, and attention to detail.
Solid understanding of NHS confidentiality, data protection, and clinical governance.
Desirable
Experience with AccuRx for tasking and patient messaging.
Previous reception experience in a fast-paced medical setting.
Willingness to support quality improvement and practice initiatives.
Working Hours & Access
Core hours: Monday - Friday 8 - 6.30pm
Benefits
Eligibility for the NHS Pension Scheme
Ongoing training and development
How to Apply
Apply via NHS Jobs with your CV and supporting statement, outlining how you meet the essential and desirable criteria.
Person Specification
Qualifications Essential
GCSE grade A to C in English and Maths Competent and confident when liaising with patients or clinicians, including in challenging or emotionally sensitive situations. Willingness to support quality improvement and contribute to service development initiatives.
Desirable
Familiar with AccuRx and document workflow tools. Experience in a busy reception setting.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Shrubberies Medical Centre
Address 12 The Shrubberies
George Lane
South Woodford
E18 1BD
United Kingdom
Employer's website https://www.theshrubberiesmedicalcentre.co.uk/ (Opens in a new tab)