About this role
Job summary
The postholder will be required to provide a comprehensive service as part of the administration team, the Team secretary will provide the public face of the Adult ADHD Service assisting service users, their families and carers, and all other professionals, as well as providing general reception duties, taking telephone calls, and using electronic systems, with a high degree of accuracy, always ensuring efficient and effective levels of service, on a daily basis. There will be extensive liaison with service users, GP's, clinical staff within the service and the general public, providing an excellent customer service to facilitate efficient and sensitive communication. Information received may be of a confidential or sensitive nature and will require courteous and diplomatic handling.
Main duties of the job
The post holder should be able to work with minimum supervision and will be required to use initiative, planning and prioritising of own time in a busy and challenging environment. The post holder will also provide ad hoc administrative support, including inputting information onto RIO, and managing the waiting area. A professional and flexible approach and attitude is required along with honesty, integrity, and discretion. The post holder must deliver a customer focused approach and respect the privacy, dignity, religious and cultural beliefs of others and always display the highest levels of confidentiality and have an open attitude to change.
About us
We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.
We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.
Over 5,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.
We work in people's homes, in community clinics and bases. Some staff work from one of our 10 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.
Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increase the numbers of people who use out services.
Job description Job responsibilities
To view a detailed job description and person specification including the main responsibilities of this role please see supporting documents.
Person Specification
Education and Qualifications Essential
RSA III word processing or equivalent Reception or secretarial experience NVQ Level 3 in Administration GCSE Maths and English or equivalent
Desirable
Previous NHS experience
Skills and aptitude Essential
Ability to meet deadlines and work under pressure whilst remaining calm Ability to be proactive and manage own workload using own initiative and unsupervised
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Cornwall Partnership NHS Foundation Trust
Address Newquay Annex
St Thomas Road
Newquay
TR7 1RQ
United Kingdom
Employer's website https://www.cornwallft.nhs.uk/ (Opens in a new tab)