About this role
About Twelve
Twelve designs and builds the world's most inspiring merchandise and packaging for the world's most coveted brands. With deep expertise across global production, creative innovation, and sustainability, we turn bold ideas into elevated, high-impact realities. Our clients—ranging from luxury fashion and beauty to leading lifestyle brands—trust us to deliver unforgettable experiences through beautifully executed product and packaging.
Job Summary
Twelve is seeking a highly organized, detail-oriented Senior Production Coordinator to lead operational delivery for key merchandising programs and enterprise accounts. This role will oversee purchase order processing, production trackers, supplier follow-up, sample coordination, compliance documentation, logistics support, and client status updates. The role will work closely with the other production partners, logistics, compliance, finance, suppliers, and internal teams to keep projects organized, accurate, and moving forward.
Responsibilities
Account, Project & Client management
• Manage organized project trackers, account documents, purchase order records, follow-up notes, and client-specific process documentation
• Manage client and internal status updates by gathering information from suppliers and internal teams, preparing meeting notes, and flagging missing information or next steps. Give updates whenever needed.
• Raise invoicing at end of projects to the client.
• Sign off final costs and follow-up on supplier invoicing with finance team.
• Maintain a client-first mindset, ensuring customers receive regular updates on ex-factory dates and delivery timelines for international markets. Serving as the key operational contact for clients, building strong relationships and ensuring smooth communication.
Order Fulfillment, Production & Critical Path management
• Manage SO/PO conversion and supplier handoff after requirements, pricing, and timelines have been checked.
• Follow up with suppliers and factories on production status, estimated completion dates, sample progress, and upcoming milestone requirements
• Update critical path documents with key production milestones, including sampling, approvals, production start dates, QA/QC, compliance, shipping readiness, and invoicing status
• Track open supplier actions and flag missing information, delays, or changes to the manager for review
• Able to manage complex fast-paced and changing critical paths of merchandising projects, working with factories and 3PL partners, hitting tight deadlines.
Sampling, Quality, Compliance & Documentation
• Manage Pre-Production Sample coordination by tracking sample submissions, approvals, revisions, dispatch details, and required follow-up
• Maintain sample records, production documentation, range boards, project folders, and client-specific process documents
• Ensure all products meet regulatory requirements such as Prop 65, REACH testing, and maintain social compliance throughout the production cycle – working together with compliance team.
Logistics & operations management
• Follow up on quotes and budgets, together with logistics manager – making sure live projects stay within budget.
• Action live shipments with logistics manager, obtaining initial shipping documentation (CI and PL) from the supplier.
• Monitor any ongoing shipping movements together with logistics manager, updating clients where needed.
Requirements
• 2-4 years of experience in production, supply chain, operations, merchandising, account coordination.
• Strong organizational skills with the ability to manage trackers, details, timelines, documents, and follow-ups across multiple projects.
• Clear written and verbal communication skills, with comfort working with internal teams, suppliers, and external partners.
• Strong attention to detail and accuracy when working with purchase orders, quantities, dates, costs, and documentation.
• Proficiency in Microsoft Office, especially Excel
• Ability to learn new systems, trackers, client portals, NetSuite, and project management tools
• Problem-solving mindset with the ability to flag risks, ask questions, and escalate issues appropriately
What you can expect:
• Full-Time Benefits (Medical, Dental, Vision, Disability, Life)
• Mental Health Mondays: once a month our offices close globally (that's 12 additional days per year)
• Generous Paid Time Off – Including your birthday, personal days, time-off around holidays
• Paid Parental Leave
• Discretionary bonuses
Twelve Inc. is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. It is the policy of the Company to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants without regard to race, creed, color, religion, sex, national origin, ancestry, age, alienage or citizenship status, disability, or handicap, marital status, familial status, veteran status, sexual orientation, arrest record, genetic information or any other characteristic protected by applicable federal, state or local laws.