About this role
Regional Director of Operations – Western Central Washington
Must have Washington State Independent Mental Health License: LICSW, LMFT, LMHC
Location Requirement: Must reside between South Seattle to Olympia (regional travel required)
Not remote. Hybrid role. Must be visiting programs 3-4 days per week. Corporate travel 4-8 times per year (Corporate located in San Francisco, CA)
Directing programs in: Tukwila, Federal Way, Olympia, Tumwater
Lead with Purpose. Drive Impact. Transform Lives.
At Telecare, we don't just operate programs—we transform lives through recovery-focused behavioral health services. Our leaders are at the center of that mission.
We are seeking a Regional Director of Operations (RDO) to lead a portfolio of programs across Northern Washington. This high-visibility role drives clinical excellence, workforce stability, financial performance, and strategic growth in partnership with county and state stakeholders.
If you are a mission-driven, people-first leader who thrives in complex environments, this is your opportunity to make a meaningful impact at scale.
Why This Role Matters
As an RDO, you connect strategy to execution—driving measurable outcomes across multiple programs, including:
• Quality care for individuals with serious mental illness
• Workforce engagement and retention
• Strong county and state partnerships
• Financial health and sustainability
What You'll Do
Lead Regional Operations
• Oversee multiple programs with full accountability for performance
• Execute strategic goals aligned with Telecare's mission
Drive Clinical Quality
• Ensure safe, recovery-oriented care
• Lead quality improvement and compliance efforts
Build High-Performing Teams
• Coach and develop Program Administrators
• Strengthen recruitment, retention, and engagement
Strengthen Partnerships
• Partner with county and state stakeholders
• Represent Telecare across community and regulatory settings
Own Financial Performance
• Manage budgets, FTE alignment, and expenses
• Identify opportunities for efficiency and growth
What Sets You Apart
• High emotional intelligence and self-awareness
• Strong financial and operational acumen
• Proven ability to lead through change and complexity
• Skilled at building, developing, and holding teams accountable
• Ability to influence across clinical, HR, finance, and external partners
Operational Excellence at Telecare
We measure success across four pillars:
• Clinical Quality Excellence – Safe, consistent care
• Workforce Engagement – Stable, growing teams
• Customer Satisfaction – Trusted partnerships
• Financial Security – Sustainable operations
Schedule & Compensation
Schedule: Full-Time, Salaried | Monday–Friday, 8:00 AM – 5:00 PM Participation in a scheduled on-call rotation is required.
Compensation: Starting salary range: $157,519.25 – $194,565.62 annually Full range up to $231,611.98
Final compensation is based on experience, qualifications, and geographic location, with flexibility for highly qualified candidates.
Qualifications
• 10+ years of progressive healthcare operations leadership
• Multi-site leadership experience (behavioral health preferred)
• Master's degree in a related field
• Strong knowledge of labor relations and employment practices
• Proven success driving operational and financial outcomes
Why Telecare
• 60+ years of impact in behavioral health
• High-visibility leadership opportunity
• Collaborative, mission-driven culture
• Partnership with senior leadership across the organization
EOE AA M/F/V/Disability Sign-on bonus eligibility may exclude internal candidates and those employed within the past 12 months.