About this role
Take your career to the next level !
Why Work for SMS Equipment?
• Competitive salary - Attractive total compensation.
• Ongoing training - Access to leading-edge technical training and professional development opportunities.
• Benefits ;
• Group RRSP with employer participation.
• Full benefits package upon entry, including telemedicine.
• Safety first - An organizational culture focused on the safety and well-being of our employees.
Your role:
• Answer phone calls and route them to the right people or take messages;
• Greet customers in a courteous manner;
• Perform quotations in eXtend software;
• Open and close work orders. (Internal, External, Customer, Inter-Branch, Warranty, Recall Campaigns, Maintenance Contracts, Assembly, etc.)
• Open customer files;
• Follow-up on warranties and get them approved;
• Prepare quotations for approval;
• Open and update work order HotLinks;
• Follow-up on maintenance contracts;
• Issue order numbers to suppliers (External Purchasing);
• Enter labor data;
• Payroll submission;
• Maintain service vehicle records;
• Open and update OHS files in close collaboration with the Health and Safety Advisor;
• Open and update machine files at service department level;
• Maintain various reports related to the management of a service department. (Report Manager);
• Track department expenses;
• Perform various tasks as requested by immediate superior.
What you bring:
• DEP or Attestation of Collegial Studies in administration.
• Basic technical knowledge of Construction Equipment and Forestry.
• Minimum 2 to 3 years experience in a similar position.
• Excellent knowledge of MS-Office suite.
• Knowledge of Komatsu products is an asset.
Join SMS Equipment and experience a career where the right partnership makes everything possible.
This posting is for an existing vacancy within SMS Equipment. Applications will be received until a suitable candidate has been hired.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
We are committed to employment equity and encourage applications from all groups covered by an equal opportunity program.