About this role
Position Title: Client & Operations Manager – Labeling & Artwork
Location: São Paulo, Brazil (Hybrid Model – On-Site / Remote)
Language Requirement: Fluent Brazilian Portuguese & Business English (Spanish is a plus)
About SGX
SGX, part of the Propelis Group, brings together more than 150 years of combined experience from SGS&Co and SGK, forming a powerhouse in packaging graphics, prepress, and print production . We offer a full suite of solutions, including artwork and file preparation, plate and cylinder production, and metal deco services, supported by advanced technology and a global footprint .
Position Summary
The Client & Operations Manager acts as the strategic and operational lead for our key regional client accounts . This role operates on a Hybrid model and must be based in the São Paulo vicinity, serving as the primary day-to-day liaison between regional client leadership, SGx Lead Artwork Managers, and SGx Production Studios .
Combining account management excellence with end-to-end operational governance, this position owns both the commercial client relationship (revenue growth, KPIs, QBRs) and team execution (capacity planning, quality assurance, CAPA, and controller governance) from concept to completion .
Key Responsibilities
1. Account Management & Strategic Client Relationships
• Lead tactical and key relationships with regional Labeling and Artwork client leadership and departmental leads .
• Own client retention and financial performance metrics, driving account health, revenue targets, forecasting, margins, and credit term compliance.
• Drive disciplined reporting and communication, including leading Quarterly (QBR) and Annual Business Reviews.
• Work with the Regional Sr. Account Director to identify value-creation opportunities and develop innovative proposals .
2. Operational Quality, Governance & Project Execution
• Own operational quality end-to-end, ensuring Right First Time (RFT) delivery across the client portfolio .
• Drive process standardization, optimization, and adherence to client standards using operational tools (MDs, Guidebooks, and QR procedures) .
• Lead Root Cause Analysis (RCA) and CAPA (Corrective and Preventive Actions) processes to resolve complex technical problems .
• Initiate and lead project kickoff meetings, solution reviews, and direct the project management activities of the team .
3. On-Site & Hybrid Team Leadership
• Lead, mentor, coach, and train a team of direct reports (Controllers / Project Managers) in São Paulo .
• Manage hiring, onboarding, capability development, and succession planning .
• Build and maintain capacity plans to balance workload against client demand .
Key Behaviors & Core Competencies
• Customer Focus & Stakeholder Alignment: Anticipate and balance the needs of multiple internal and external stakeholders while delivering customer-centric solutions .
• Business Insight & Financial Acumen: Proficient in interpreting key financial indicators, forecasting, and managing operational margins.
• Strategic Mindset & Action-Oriented: Take on complex challenges with urgency, turning client vision into operational strategies .
• Technical & Process Governance: Strong understanding of technical print/packaging processes and quality systems .
Role Requirements & Qualifications
• Location & Work Eligibility: MUST be currently residing in the São Paulo vicinity and willing to work in a Hybrid (On-site / Remote) arrangement .
• Education: Bachelor's Degree in Business Administration, Marketing, Graphic Engineering, or a related field .
• Experience:
• 5+ years of experience in project management, account management, or artwork coordination within CPG (Consumer Packaged Goods) or Health Authority/Pharma packaging environments .
• Proven leadership experience managing direct reports (minimum 4 direct reports) .
• Languages:
• Brazilian Portuguese: Native / Fluent .
• English: Business-fluent (written and spoken) — CV and application must be submitted in English.
• Spanish is a plus .
• Technical Skills: High degree of proficiency in MS Office (Word, Excel, PowerPoint) and artwork workflow toolsets .