About this role
• Deliver exceptional customer service to both internal (GMs, RVPOs, franchisees) and external (guests, travel agents, partners) customers, demonstrating ownership of our impact on all of their businesses
• Build new Red Roof Inn hotels in all databases
• Gather necessary information by utilizing online resources to research new hotels, identify attractions, and verify addresses/mileage
• Communicate with GDS partners regarding new hotel according to established timelines
• Complete data entry in all necessary systems with accuracy and thoroughness
• Sync rates and room types to channels
• Open hotel for booking on opening date
• Activate hotels on the OTA sites, including communication with the hotel and our OTA partners, completing required spreadsheets/paperwork and tracking progress
• Load promotions received from Revenue Managers in a timely manner; follow-up to ensure proper loading and display
• Update room types and/or rates for hotels on the OTA sites
• Work with OTA partners to investigate and correct any issues related to rates or availability on the OTA sites
• Maintain detailed logs of promotions, activations and all department procedures
• Support revenue management and operations departments in efforts to maximize bookings across all channels
• Enter and maintain all property and brand-related information across multiple channels
• Ensure clarity and integrity of all data entered, including proper spelling/grammar, while adhering to department guidelines
• Maintain notes and documentation related to all department procedures
• Communicate with property management and Contact Center staff to ensure accuracy of all information in all systems; respond to all requests received in a timely manner
• Answer inbound calls to the Distribution Team line
• Other duties as assigned